Job Information
Kemin Industries Customer Service Assistant in Zhuhai, China
Overview
Kemin Industries Inc is a progressive, privately held international life sciences company, headquartered in Des Moines, Iowa, with a vision to “improve the quality of life by touching half the people in the world, every day, with our products and services.” Kemin provides high-quality products and nutritional solutions to our customers in industries such as AgriFoods (production of meat, milk, eggs and bread), Pet Food, Dietary Supplements & Nutraceuticals, Pharmaceuticals, and Personal Care.
Kemin (China) Technologies,Ltd is headquartered in Zhuhai, a beautiful costal city in the south of China with easy access to Macao and Hong Kong. Kemin China produces and supplies a broad range of quality products such as enzymes, mold inhibitors, antioxidants, acidifiers, flavors, surfactants, and pigments from its leading-edge manufacturing, R&D and customer laboratory services facilities in Zhuhai. Kemin’s leading brands in China include Kemzyme, Endox, Acid Lac, Myco Curb, Feed Curb and Oro Glo.
Responsibilities
Oversees the activities of Customer Service Representatives or sales order processing staff. Develops customer service policies and procedures to ensure consistent customer service and satisfaction. Troubleshoots and resolves non-routine customer complaints. Resolves major problems with orders, delivery dates or service. Usually requires a degree and 1 years relevant experience or equivalent.
Tasks:
1) Resolves major problems with orders, delivery dates or service. Responds to customer requests and questions regarding service, products and account information. Use computer to access and/or update records or orders. Deal with returning products. Record Movex data.
2) Leads and controls activities of company warehouse personnel. Ensures shipping, receiving, storage, and distribution are performed in an efficient manner. Retains and reviews warehouse documents and reports.
3) Troubleshoots and resolves customer complaints or submit it to R&D. Feedback the resolving to customers. Survey contentment of customers on schedule.
Working Conditions:
The position is considered to be a minimum of 40hours per week and typically requires tremendous flexibility. The incumbent will be expected to travel both domestically and internationally(up to 10% of the time).
Qualifications
College holder in either Business or Finance or above.
Strong command of written English, Fluent in Mandarin and Cantonese essential, PC skill in Microsoft Word, Excel, and MRP Knowledge
More than 1 year working experience related experience
Familiar with products and procedure of ordering.
Ability of analyze data and customers service.
Technique of communication.
LocationCN-44-Zhuhai
Posted Date3 weeks ago(7/10/2024 2:53 AM)
Job ID 2024-10246
Positions 1
Category Customer Service
Position Type Regular Full-Time