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Eaton Corporation Senior Software Technical Support Engineer in Zemun, Serbia

Eaton is recruiting:

Senior Software Technical Support Engineer

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: youtube.com/watch?v=JzZfovyFZcY

The primary function is to provide advanced technical support and troubleshooting assistance to end-users’ customers and internal partners, acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific devices for EATON Electrical division. Responsible for interfacing with end customers, but also wholesalers and distributors, panel builders, designers, logistics, quality department, product management, r&d, manufacturing and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales functions. The Senior Software Technical Support Engineer act as a fist point of escalation for not-standard inquiries and advanced troubleshooting on hardware / software cases and is able to provide training on products and processes to team members, end-users, customers, colleagues from the same or different department. Participate in strategical decisions about process improvements, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team. Provides individual contribution in process documentation and knowledge sharing sessions.

Your main duties:

  • Act as a technical specialist for resolving not-standard customer challenges related to a given product (hardware and software) via phone/email/webchat etc.

  • Provide assistance to hardware & software issues which involve L3 and above technical support engineers, R&D and Product Managers.

  • Drive customer loyalty through quality of service, improved value and through a high-performance culture.

  • Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.

  • Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries.

  • Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.

  • Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.

  • Actively support in daily/weekly/monthly team reporting creation.

  • Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.


What we are looking for:

  • Degree in Engineering or Computer Science (Electronic/Telecommunications is a plus)

  • Minimum 3 year of experience in Technical Support / Engineering

  • Understanding of electrical products and applications

  • Network knowledge and communication protocols

  • Analytical mindset, communication skills, problem-solving

What we offer:

  • Permanent contract in fast growing global company.

  • Excellent working environment – safety and ethic are really important for us.

  • Culture & Values – Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.

  • Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

  • Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering.

About Eaton:

Eaton is a power management company with 2019 sales of $21.4 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic, and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries.

Candidate applying to the vacancy will be subject of the background screening.


What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: Europe, Middle East, Africa

Organization: ES EMEA Sales and Marketing Customer Experience

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid

Does this position offer relocation?: No

Travel: No