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Eaton Corporation Quotation & technical support engineer (Dutch & English) in Zemun, Serbia

Eaton is recruiting:

Quotation & technical support engineer (Dutch & English)

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: youtube.com/watch?v=JzZfovyFZcY

Eaton is a power management company actively engaged in the transition towards a to a low-carbon energy future across the world. We have a particular focus on enabling the energy transition in buildings with our advanced technology portfolio including renewable energy integration, energy storage, EnergyAware UPS, microgrids and electrical vehicle charging infrastructure.

The ETiB Inside Sales and Technical Support Engineer primary functions is to workout quotations of ETiB offerings for the local sales organization and to deliver engineering solutions and technical support (pre-sales and/or after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific low voltage devices for EATON Electrical division.

The ETiB Inside Sales and Technical Support Engineer also act as a fist point of contact for customers, and as an internal escalation point for inquiries and simple troubleshooting (hardware and/or software cases) starting from commissioning resolutions, pre-sales and post-sales. Support the process documentation and knowledge sharing sessions, tools testing and deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.

You are responsible for interfacing with local sales colleagues, area managers, end customers, partners wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.

Your main duties:

  • Responsible for technical inquires (configuration-to order) and draft technical quotations based on electrical diagrams, lists of material, tender documents, technical data.

  • Provide technical support in choosing the components among the EATON product portfolio and competitors. Assist internal and external customers with product selection and application assistance via email and phone.

  • Provide level one support in testing and development for engineering software’s and tools for design and quotations.

  • Support the localization of in-country based technical and commercial documentations.

  • Assist customers to resolve hardware and/or software issues which might involve escalations to advance level and above technical support engineers, R&D and Product Managers. Drive customer loyalty through quality of service, improved value and through a high-performance culture.

  • Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities.


What we are looking for:

  • Engineering or equivalent Technical Degree (Electrical is an advantage)

  • 2y + years of experience in Electrical field/Industrial Engineering

  • General understanding of electrical products, applications, and renewable energy

  • Analytical mindset, experience in working with sales & technical environment

  • Fluent in English and Dutch

What we offer:

  • Permanent contract in fast growing global company.

  • Excellent working environment – safety and ethic are really important for us.

  • Culture & Values – Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.

  • Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

  • Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering.

About Eaton:

Eaton is a power management company with 2019 sales of $21.4 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic, and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries.

Candidate applying to the vacancy will be subject of the background screening.


What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: Europe, Middle East, Africa

Organization: ES EMEA Sales and Marketing Customer Experience

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid

Does this position offer relocation?: No

Travel: No