Job Information
MillerKnoll Inc IT Analyst End User Services in Zeeland, Michigan
Why join us?
Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
Responsible for assisting in the development and communication of improvements to IT technologies and processes. Provides support by solving IT problems and executing solutions. ESSENTIAL FUNCTIONS
Applies learned IT skills to work assignments.
Applies problem solving skills and executes solutions to problems independently.
Coaches basic IT tasks to others.
Completes IT tasks within oversight of leadership.
Follows IT processes.
Presents work output in a clear and concise manner.
Seeks and receives mentoring from senior level and IT leadership.
Seeks approval of leadership before output implementation.
Seeks approval of leadership before output implementation.
Performs additional responsibilities as requested to achieve business objectives.
Additional Essential Functions Performs additional responsibilities as requested to achieve business objectives. *Work with end users and other IT teams through all contact types to answer technical questions, resolve incidents, analyze end user requirements, and fulfill standard to complex IT requests.
*Uphold Service Level Agreements to ensure timely resolution and proper group ownership of incidents.
*Identify recurring incidents and identify problems in the environment. Appropriately route problems for root cause analysis. Provide system enhancement recommendations to better suite end users.
*Participate in the service enhancement process with focus on continuous improvement.
*Provide technology guidance to end users through knowledge of hardware and software standards and best practices.
*Participate in and support IT training events.
*Participate in the creation and management of IT knowledgebase articles.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience
Education/Experience - Not Parsed
Bachelor's Degree in Computer Science, Information Systems or relevant academic discipline preferred. 3-5 years of professional IT & IS experience. Licenses and Certifications
Skills and Abilities Knowledge of how current trends and technology may be used to support business partners. Proficient understanding of how technology solves identified business problems. Knowledge of how current trends and technology may be used to support business partners. Proficient understanding of how technology solves identified business problems. Must be able to perform all essential functions of the position with or without reasonable accommodations.
Additional Skills and Abilities Demonstrated ability to effectively use technology currently in place at Herman Miller including Windows, Office, Server administration tools, and other enterprise software. Demonstrated time management, organizing, planning, problem solving and project management skills. Strong verbal, written and interpersonal skills with focus on customer service. Ability to communicate information, ideas, procedures and processes in a professional and consumable manner to diverse audiences. Experience with self-service design, automation,