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International Rescue Committee Women’s Protection and Empowerment Counselor/Jordan Country Program in Zarqa, Jordan

Requisition ID: req15703

Job Title: Women’s Protection and Empowerment Counselor/Jordan Country Program

Sector: Women Protection & Empowerment

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Azraq Camp, Jordan

Job Description

Background toIRC

Founded in 1933, the International Rescue Committee is one of the most prominent international organizations working in relief, rehabilitation, protection, post-conflict development, resettlement services, and advocacy for those uprooted or affected by violence and oppression.

Since 2007, IRC has worked with refugees and populations in Jordan. IRC’s recent and current programs in Jordan focus on interventions that address Gender-Based Violence, specific violence against Syrian and Jordanian.

Working in coordination with the humanitarian community and the Government of Jordan, the IRC's assistance program for Syrian refugees in IRC Jordan includes both camp-based (Azraq camp) and urban-based refugee assistance (Mafraq, Ramtha, Irbid). In the host communities, the IRC's assistance programs focus on health / reproductive health as well as the GBV and mental health/psychosocial support (MHPSS) and cash assistance through two clinics in Ramtha and Mafraq, providing comprehensive PHC, RH, GBV, and psychosocial support (PSS) services to urban refugees and 3 women’s centers in Mafraq, Ramtha and Irbid providing GBV, mental health/psychosocial support (MHPSS) and cash assistance. At a national level, the IRC is leading different capacity building initiatives alongside government ministries, UN agencies, and organizations including inter-agency case management training, clinical care for sexual assault survivors (CCSAS), and the roll-out of the Inter-Agency National Standard Operating procedures (SOPs) on GBV and Child Protection in Jordan.

Scope of work

Under the direct supervision of camp and technical supervision of CWI Program Managers, the GBV Response Officer will ensure the quality of GBV case management service and psychosocial support to survivors of GBV, make sure GBV guiding principle and fellow survivor’s centered approach. The Response Officer will work to promote multi-sectoral service; health, safety, psychosocial support, and justice (where feasible) by support referral networks that improve a survivor’s ability to receive confidential, safe, and timely services that meet their needs and their best interest in Bambasi camp, including supervision and capacity building of Social Workers, support GBV coordination with other partners, and to lead the empowerment activities with women and girls.

Specific duties and responsibilities

Case Management

  • Treat survivors and other vulnerable beneficiaries with respect, perseverance, and in a caring manner, always maintaining the confidentiality and based on survivors’ needs and wishes.

  • Give survivors information about the consequences of sexual assault, mandatory reporting regulations and help them identify their needs and options.

  • Develop action plans to address survivors’ physical, emotional, psychological, social, protection, and financial needs and provide follow up to ensure needed services are provided.

  • Complete confidential incident reports and all other case-related forms.

  • Compile GBVIMS data on a monthly basis.

  • Work closely upon the consent of the survivor with the IRC clinic and cash staff as well as other referral partners on referrals to ensure holistic care of survivors,

  • Participate in case conferences, file reviews, and any other meetings as required.

  • To conduct visits with children and their families to supervise recovery, provide follow-up and referrals, and assess child protection risks/issues in the home (including other children)


  • Complete work plans with each client, including needs assessments and clients’ satisfaction surveys.

  • Provide one-on-one emotional support counseling and GBV groups

  • Provide group counseling

  • Provide referrals for clients in need of additional specialized mental health support

  • Conduct home visits and mobile service provision in community safe spaces, as needed.


  • Work closely with other WPE staff to sensitize community members to GBV and IRC services available within the women’s centers.

  • Contribute to the analysis of GBV caseload reported to the IRC, in order to provide feedback on needs and gaps to community workers and the wider WPE team

  • Work closely with the Community Workers to provide outreach to encourage survivors to come forward and seek assistance.

    Other Duties

  • Compile and prepare weekly reports and data as required by the Senior officer and WPE Manager.

  • Act as ‘Focal Point’ based on a revolving system, with responsibility for volunteer payments, service contract payments, drafting PRs, and coordinating visits.

  • Assist the WPE Senior Officer and Deputy Program Manager in daily implementation of tasks as required and advise them immediately when issues arise.

  • Maintain program files.

  • Attend training and assist in prioritizing pieces of training as required.

  • Any other duties as assigned by the supervisor to enable and develop IRC programs.


  • Approximately 2-4 confirmed experience in the field of GBV, case management, or social work

  • Proven dedication towards women’s empowerment and protection through current/ previous volunteer or paid work in women’s group, girls clubs or other proven experience

  • University Degree in social work, psychology, or related field

  • Good interpersonal and team-building skills and knowledge of participatory approaches.

  • Strong negotiation skills crucial with experience in conflict resolution desirable

  • Experience working with other NGOs or CBOs

  • Excellent written and verbal communication skills

  • Strong communication skills, written and oral; effective in representation and liaison with external parties.

  • Proficiency in Microsoft Office applications (especially Word, Excel, Outlook) and internet research

  • Proficiency in Arabic is essential, and (English is a desired asset).

    Working Environment :

This position will be based in Azraq camp, Jordan will be traveling to Amman and Mafraq for coordination and reporting. Candidates are encouraged to transport themselves to the Azraq office (approximately 1 hour from Amman)