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Job Description

A bit about NetSuite’s Field Service Management:

NetSuite Field Service Management software helps field service companies increase efficiency and cut operational costs while also increasing customer satisfaction. Drag-and-drop scheduling and dispatch lets you streamline job assignments, and a mobile app gives field technicians access to the information they need from anywhere. Combining that with inventory management, preventive maintenance, and customer asset management, NetSuite Field Service Management delivers an end-to-end solution to improve field-to-office communications, build customer satisfaction and loyalty, reduce administrative effort, maximize profits, and drive business growth. Our NS Field Service Management Principal Consultants implement these field service management features for NetSuite customers, providing them the tools to manage their most important asset- their customers!

The Principal Consultant for NS Field Service Management contributes to the Delivery Practice of NetSuite Professional Services. You will be part of a team that assists customers with implementing NS Field Service Management. The role requires heavy interaction with customers and NetSuite implementation teams.

Qualifications:

· 5-7 years of relevant field service management domain experience implementing software solutions; experience with NS Field Service Management or NetSuite ERP Financials a plus

· Extensive knowledge/understanding of field service management processes, solutions, and integrations

· Minimum of 5 years' customer communications experience; track record of swift escalation handling and issue resolution

· Accounting background a plus

· Experience managing multiple projects at once and meeting multiple deliverables on schedule

· Project leadership experience very strongly preferred

· Experience with defining requirements for complex customizations and integrations

· Ability to guide customers based on leading practices

· Very strong verbal and written communication as well as presentation skills

-- Degree in Accounting, Finance, Economics, Business Administration or related field a plus

· NetSuite ERP Consultant and/or other NetSuite certifications a plus

· Additional relevant certification and expertise preferred (Field Service Management, Construction Management, etc.)

· Ability to travel on a modest to moderate basis, as appropriate

At Oracle, we don’t just value differences---we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion. https://www.oracle.com/corporate/careers/culture/diversity.html

Career Level - IC3

Responsibilities

Responsibilities include:

· Gather and document customer business requirements with attention to detail

· Work with customers to configure NetSuite software (NS Field Service Management) to support customer business requirements

· Demonstrate use of critical thinking skills to evaluate customer needs and processes to best fit NS Field Service Management features; use of creative thinking to aid in customer adoption of NS Field Service Management

· Collaborate and connect with Project Managers and colleagues to facilitate on time and on budget project delivery

· Analyze and architect solutions for business requirements which may include complex configurations and/or technical components

· Define detailed functional requirements for automations and integrations to NetSuite

· Work with technical teams to design and test automations and integrations

· Perform quality reviews of deliverables developed by other team members

· Achieve or exceed billable utilization targets

· Continue to increase product knowledge and pursue relevant certifications

· Mentor and review the work of more junior NS Field Service Management consulting team members

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer