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Job Description

The Practice Manager has the primary responsibility to lead and build a world class ACS delivery team servicing North America customer. This involves driving customer success and retention leading to top line growth, customer retention, organic customer growth, program referencing and profitability generation.

This Practice Manager position is responsible for:

• Managing business operations and resources of a given practice that can be defined by industry, vertical, service line, technology center, specialty, area or region.

• Managing the three main pillars of a practice: people management (local and abroad), portfolio/delivery management and sales enablement.

• Develops strategy and plans to successfully implement operational policies and achieve business objectives.

• Typically manages multiple first line managers and/or senior level individual contributors.

• Resolves staffing issues in complex engagements.

• May serve as advisor or project sponsor role for moderately complex engagements.

Career Level - M2

Responsibilities

More specifically, the Practice Manager will have the experience described below:

• 10+ years of experience relevant to this position, including 5 years consulting experience.

• Direct line management knowledge including project, people, customer, financial management preferred.

• Strong delivery experience of managed services or consulting ideally of Cloud based Enterprise Resource Planning (ERP) application solutions.

• NetSuite or Oracle platform experience strongly preferred though competitive offerings will be considered.

• Proven executive level customer engagement skills.

• Specific experience consulting to and/or working within emerging market to medium scale organizations.

• A dynamic thought leader who has managed medium to large teams while generating significant annual revenue.

• Strong project Management skills, including experience developing continuous improvement structures and culture in organizations.

• Demonstrated success in driving a very high level of customer standards with impeccable attention to detail and services KPI’s

• A track record of enabling and developing the skills and careers of direct reports.

• People management experience: 10+ years. Proven ability to hire and grow high performers.

About Us

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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer