Experience Inc. Jobs

Job Overview:

The Front of House Manager is responsible for the resident dining experience and assists the Executive Chef in of all aspects of the food & beverage experience for the community. From daily operation of the restaurant and bar to catering and special events, the Operations Manager is responsible for the resident experience through offering world class service, keeping all areas surgically clean, and is in constant contact with the residents. This is a high-profile position for an individual who routinely exercises good judgment and exceptional problem-solving skills.

Your Responsibilities:

• Assists Executive Chef in creating and maintaining a positive team atmosphere in the workplace.
• Maintains a high level of Resident contact throughout service hours.
• Provide leadership and direction to the property employees to ensure strict adherence to all applicable standard policies, procedures, and programs.
• Possess strong interpersonal skills and be able to interact and communicate successfully to the residents and team.
• Ability to lead staff through all service types (a la carte, buffet, etc.).
• Keep current with industry concepts, practices, and procedures that fully align with the brand.
• Receives and resolves complaints concerning dining service.
• Complies with state and federal regulations regarding safe food handling and sanitation.
• Ensure that all closing duties have been done correctly.
• Assures a high standard of appearance, hospitality, and service in personnel and cleanliness of dining areas.
• Monitors dining labor and supplies budgets; adjusts achieve fiscal goals.
• Supervise and train dining room staff while managing within budgetary restraints while still developing and implementing programs to increase service.
• Exercise a positive attitude and remain professional under all circumstances.
• Ensure Point of Sales system is functioning correctly

Skills & Qualifications:

• Highschool Diploma or equivalent
• 3–5-years’ experience in a supervisory or management role in a restaurant, club, or hotel F&B setting. Previous bar operations management experience preferred.
• Servsafe and CPR certified.
• Strong leadership skills, able to develop a team from scratch and implement service standards.
• Exceptionally creative and fun personality. Must be willing to work nights and weekends.
• Current with dining and beverage trends and styles.
• Strong knowledge of beer, wine, & spirits- Sommelier, WSET, and/or Cicerone
• Certification would be highly beneficial.
• Some event and social functions exposure.
• Must be willing to frequently work hands on with team members- taking orders, bussing tables, pouring drinks, etc.
• Communication skills (listening, verbal and written) Organizational skills
• Attention to detail Problem solving skills

Physical Requirements:

• Physical demands include ability to lift up to 50lbs.
• Standing, sitting, walking and occasional climbing.
• Talking on the phone for extended periods of time.
• Ability to detect auditory and/or visual emergency alarms.
• On-call 24/7.
• Ability to work extended/flexible hours and weekends based on project requirements.
• Driving when necessary.
• Ability to respond to emergencies in a timely manner.

Supervisory Responsibilities

• Yes

Schedule : Wednesday through Sunday, 12:00pm-8:00pm

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $52,000 annually

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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