Job Information
YOUNGSTOWN STATE UNIVERSITY BUSINESS OPERATIONS SPECIALIST 2 in Youngstown, Ohio
The class works under general supervision with a low level of intervention on the part of the supervisor and requires considerable knowledge of administrative policies and procedures, and/or clerical functions and office and/or program policies and procedures. Performs routine and non-routine administrative tasks; independently provides explanation, orally and/or in writing, of services or activities of assigned area, including formulating interpretation of policies and procedures as they would apply in a given situation. Makes recommendations regarding program activities and assists in developing new procedures related to established program policy.
Incumbents autonomously perform non-routine administrative tasks, and/or relieve the supervisor of routine and/or administrative duties, and/or provide general secretarial assistance through routine administrative tasks, and/or provide secretarial assistance requiring training in technical terminology, and/or supervise student office support staff. Non-routine administrative tasks include, but are not limited to, independently formulating decisions and/or judgements involving non- legal interpretation of policies and procedures as they would apply to any given situation to resolve problems, prepare correspondence and/or reports, or to carry out other assignments. Reports to academic and/or non-academic leadership positions.
Position Information
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Essential Functions and Responsibilities: 70% - Autonomously performs non-routine administrative tasks including, but not limited to, independently formulating decisions and/or judgements involving non-legal interpretation of policies and procedures as they would apply to any given situation to resolve problems, or to carry out other assignments.
Further facilitates business functions of administrator's office; plays a key role in office automation by performing business functions at the request of, or in the absence of, the supervisor's direct and/or indirect behest; duties may include, but are not limited to: responds to correspondence; performs personnel functions such as screening job applicants and/or participating in interviews; communicates decisions, directives and/or assignments; participates on committees.
20% - Researches and responds to inquiries and complaints; works on special assignments, and projects as directed.
Independently handles calls and refers to other areas as appropriate. Handles sensitive telephone calls; channels to appropriate parties. Assists students in completing change of major, change of term, withdrawal of application. Opens and reviews incoming mail (transcripts and admissions documents) and posts to student file.
Screens files and records for problems; researches and resolves problems, including those involving interpretation or judgment of applicability of policies and procedures.
10% - Creates and manages department files; creates, organizes, and manages student files.
Other-Functions and Responsibilities: Performs other related duties as assigned.
Equipment Operated: Computer and all other standard office equipment.
Work Schedule: M-T-W-Th-F 8:00 a.m. to 5:00 p.m.
Supervision Exercised: May exercise supervision over student employees.
Reports to: Associate Director
Qualifications and Competencies
* *Required Certifications, Training, and/or Licensures: None
Knowledge, Skills, and Abilities:
Knowledge of: supervisory principles and/or techniques; budgeting procedures*; public relations; office management