Experience Inc. Jobs

Job Number 24148741

Job Category Rooms & Guest Services Operations

Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

**Must have Japanese citizenship or Eligible work in Japan permit holder

POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

すべてのゲストからの電話、リクエスト、質問、または懸念に応答し、記録し、処理します。ゲストの電話、リクエスト、または問題を解決するために、適切な担当者または部門に連絡します。未解決のリクエストについてフォローアップし、解決を確認します。受信したメッセージについてゲストに通知します。請求書の確認と調整を行います。電話交換機を操作します。混雑している回線や応答がない回線を監視し、保留中の呼び出しに対して状態を更新するために確認します。メッセージを受け取り、ゲストルームのメッセージライトを操作します。インターネット接続の問題があるゲストをインターネットサービスプロバイダーのカスタマーサポートラインに転送します。クレジットカード、コーリングカード、長距離通話、コレクトコール、海外通話、および指定通話のサポートを行います。ゲストのリクエスト、インシデント、調整、コメントカードをコンピュータにログし、適切な追跡と文書化を行います。ゲストに方向案内や施設情報を提供します。

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

管理職をサポートし、社員のトレーニング、シフト作成、評価、モチベーションの向上、コーチングを行います。また、部門のロールモデルとして振る舞います。会社のポリシーと手順に従い、事故、怪我、または安全でない作業条件をマネージャーに報告します。制服と個人の外見が清潔でプロフェッショナルであることを確保します。機密情報の守秘義務を維持し、会社の資産を保護します。

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.