Experience Inc. Jobs

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This PSOR role will be responsible for NCD SEP alongside a Senior PSOR. Key projects include but are not limited to the execution and governance of the following SEP key focus:

1. CAP & CAP – Technician Capability

2. Condition Monitoring / CVA Process Enhancement

3. TCDP-A accreditation Project

Other responsibilities include, but not limited to:

• Liaising with dealers, customers, and other Caterpillar personnel to analyze, identify and develop solutions that are strategic in nature.

• Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.

• Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).

• Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer Cap & Cap and profitability.

• Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy.

• Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)

• Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

Critical skills in this role include:

• Customer Focus

• Service Excellence

• Problem Solving and Consulting

• Decision making and Critical Thinking

• Effective Communications

• Relationship and Project Management

Other requirements

• Successful candidates should possess English language capability at business level.

Posting Dates:

September 13, 2024 - September 27, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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