Experience Inc. Jobs

Job Number 24054381

Job Category Administrative

Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

F&B Position

Business level Japanese and English skills required

所属：F&B

日本語・英語はビジネスレベル以上

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

キーボード、マウス、トラックボールを使用し、コンピュータデータベースに含まれる情報を入力、検索し、記録、ファイル、予約の更新、ゲストからの問い合わせに回答する。コンピューター、郵便、ファクシミリを使用して情報や文書を送信する。コンピューター以外の標準的な事務機器を操作する。ワープロ、表計算、データベース、プレゼンテーションソフトを使用して、手紙、メモ、その他の文書を作成する。日付のスタンプを押したり、受信した郵便物を配布するなど、受信・送信郵便物を処理する。記録、報告書、文書などのコンピュータおよび紙ベースのファイリングおよび整理システムを作成し、維持する。オフィス活動、商取引、その他の活動の記録をまとめ、コピーし、分類し、ファイリングする。コンピュータおよび/またはPOSシステムを使用して業務関連情報を入力し、検索する。

会社の方針と手順に従い、制服と身だしなみが清潔でプロフェッショナルであることを確認し、機密情報の守秘義務を守り、会社の資産を保護する。会社の基準に従ってすべてのゲストを歓迎し、謝意を表し、ゲストのサービスニーズを予測し、対処し、障害のある人を支援し、ゲストに心から感謝する。明瞭でプロフェッショナルな言葉遣いで他人と会話し、書面を正確かつ完全に準備・確認し、適切なエチケットで電話に応対する。他の従業員と良好な関係を築き、維持し、チームが共通の目標を達成できるようサポートし、他の従業員の懸念に耳を傾け、適切に対応する。重さ10ポンド以下の物を補助なしで移動、持ち上げ、運び、押し、引き、置く。上司の要請に応じて、その他の妥当な職務を遂行する。

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.