Experience Inc. Jobs

Job Number 24174989

Job Category Food and Beverage & Culinary

Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

**Must have Japanese citizenship or Eligible work in Japan permit holder

POSITION SUMMARY

Non-management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

非管理職で、ルームサービスの日常業務を担当します。このポジションでは、従業員が客室やホスピタリティスイートへの飲食物の配達に関する基準を遵守できるように指導、訓練、支援します。また、ゲストと従業員の満足度を確保しながら、運営予算の維持をサポートします。他の部門が必要な際には、フード＆ビバレッジ/カリナリーチームを強化する役割も担います。

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Conducting Day-to-Day Room Service Operations

• Ensures compliance with all Room Service polices, standards and procedures.

• Assists with the handling and service of all room service hospitality suites and group sales functions.

• Supervises daily shift operations.

• Helps to manage the delivery of amenity packages and VIP gifts.

• Ensures all employees have proper supplies, equipment and uniforms.

Supporting Management and Coaching of Room Service Team

• Provides direction to Room Service employees to sell and service in-room dining.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Sets a positive example for guest relations.

• Communicates performance expectations in accordance with job descriptions for each position.

• Provides feedback to individuals based on observation of service behaviors.

• Handles employee questions and concerns.

• Supervises Room Service in the absence of the Room Service Manager.

• Participates in the employee performance appraisal process, giving feedback as needed.

Assisting Room Service Financial and Budgeting Goals

• Understands the impact of department's operation on the overall property financial goals.

• Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

• Utilizes budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service within guidelines.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints seeking assistance from a supervisor as necessary.

• Strives to improve service performance.

Supporting Human Resource Activities

• Participates as needed in the interviewing and hiring of room service employee team members with the appropriate skills.

• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.

• Supervises on-going training initiatives.

• Conducts training when appropriate."

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.