Experience Inc. Jobs

Description:

§ To assist in ensuring that all the outlets and banquets is managed efficiently according to the established concept statements.

协助并确保根据经营理念对各餐厅和宴会部进行高效地管理。

§ To assist and monitor service and food and beverage standards in all outlets and banquets. Work with the Outlet Managers, Banquet Service Manager and respective Chef de Cuisine’s to take corrective action where necessary.

协助并且督导各餐厅和宴会部的服务、食品和酒水标准。与餐厅经理、宴会经理和相应的厨师长共同为保证质量采取正确的行动。

§ To assign responsibilities to subordinates and to check their performance periodically.

分派下属的工作并且定期检查下属的表现。

§ To assist any of the outlets and Banquet and Convention when necessary.

在必要的时候对餐厅、宴会和会议进行协助。

§ Frequently test Food and Beverage in all outlets and be demanding and critical when it comes to Food and Beverage quality.

经常性检查各餐厅食品和酒水，对食品和酒水质量要严格甚至苛刻的把关。

§ To handle all guest complaints, requests and enquires on food, beverage and service.

处理所有客人关于食品、酒水和服务方面的投诉、要求和咨询。

CustomerService

客户服务

§ Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food, beverage and service.

§ Personally and frequently verify that guests in the outlet are receiving the best possible service.

§ Spend time in the outlets (during peak periods) to ensure that the outlet is managed well by the respective Outlet team and functions to the fullest expectations.

Marketing

营销

§ Assist in preparing with the respective Outlet teams, a yearly marketing plan for each outlet, which is the basis of the Food and Beverage Annual Marketing Plan.

在年度市场营销计划基础上，协助各部门制定部门年度营销计划。

§ Continuously seek ways to assist the Outlet Management maximize their revenues and profits.

寻找各种途径协助餐厅经理获得最大的营业额和利润。

§ Assist and monitor and analyze the activities and trends of competitive restaurants, bars and other hotel’s banqueting departments.

协助、检查并且分析与本酒店有竞争关系的餐厅、酒吧和其它酒店的宴会服务的活动和趋势。

§ Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements.

确保各餐厅的领导团队，宴会部的产品符合市场的需要和发展趋势。

Administration

行政

§ To assist in ensuring that the department operations manuals are prepared and updated.

协助并且确保部门营运手册是准备好的并且是更新的。

§ To assist the Outlet Management teams in preparing the Annual Marketing Plan with marketing activities which become part of the Annual Business Plan.

协助餐厅管理团队准备年度预算中部门年度营销计划的部分。

§ To conduct daily operations briefings with the Outlet Managers in the absence of the Director of Food and Beverage.

在餐饮总监缺勤时主持与餐厅经理的每日简报。

Primary Location: CN-61-Xi%27an

Organization: Grand Hyatt Xi%27an

Job Level: Full-time

Job: Administrative

Req ID: XIA001343

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.