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Robert Half International Help Desk Analyst I in WYOMISSING, Pennsylvania

Description Do you excel at coming up with creative solutions to technical issues? Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. This Help Desk Analyst role is located in the Wyomissing, Pennsylvania area and is a long-term temporary-to-full-time opportunity.

Major responsibilities

  • Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues Requirements - Experience with IT support ticketing systems

  • Understanding of basic networking concepts

  • Microsoft Teams experience

  • Knowledge of Microsoft Office 365

  • Proficiency in Microsoft Windows 10

  • Comprehensive knowledge of Microsoft Office 365

  • ServiceNow experience highly desired

  • Ability to recognize, evaluate, and resolve problems effectively

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

  • Experience in user administration and bug fixing in a client server environment

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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