Experience Inc. Jobs

Description We are in search of a Collections Specialist II to join our team located in Wyomissing, Pennsylvania. In this role, you will be tasked with locating and notifying customers of delinquent accounts, receiving payments, and maintaining records of collections in the finance industry. This role offers a long term contract employment opportunity.

Responsibilities:

• Locate and notify customers of delinquent accounts via mail, telephone, or personal visit to solicit payment

• Receive payments and post amounts paid to customer accounts

• Maintain accurate records of collections

• Confer with customers via telephone or in person to determine reasons for overdue payments

• Review the terms of sales, services, or credit contracts with customers

• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks or to return merchandise

• Arrange for debt repayment or establish repayment schedules based on customers' financial situations

• Document and record customer/client information accurately

• Adhere to federal, state and company policies, procedures, and regulations related to collections

• Use Microsoft Word and other relevant collections software to manage and process customer information. Requirements • Demonstrated ability in Customer Service and Sales

• Proficient in the use of Microsoft Word and other Computer Programs

• Experience in Payment Processing and Check Processing

• Knowledge of Collection Processes and Procedures

• Ability to Review and understand Contracts

• Familiarity with Merchandising and Company Policy

• Proficiency in Claim Administration and Regulation

• Understanding of Credit systems and Overdrafts

• Strong Negotiation skills and experience in managing Customer Accounts

• Experience in dealing with Delinquencies and performing the role of a Collector

• Excellent Written Communication skills

• Ability to Perform Ad Hoc Financial tasks

• Knowledge and experience in Repayment processes

• Familiarity with 'About Time' software would be A Plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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