Experience Inc. Jobs

The position

Looking for a role where you are responsible not only for supporting the global users and vendors, but also take part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P First Level Support team for European markets.

Tasks & responsibilities

• Providing support for the Source to Pay process starting from the order creation to the payment

• Assisting & answering queries from the global user community related to the invoices and purchasing orders

• Providing training how to use the Purchasing Tool WeBuy (SAP Ariba)

• Being main contact for external suppliers – 1st level support

• Processing requests in Service Now

• Processing incoming queries (via call, MS Teams or e-mail) from BI employees as well as suppliers globally

• Analysis of system mistakes and reporting this to the admin teams

About our future employee

You should speak French fluently (B2+) and English well (B1+).

Additionally, we are looking for a candidate with:

• Bachelor degree

• Minimum 1 year of working experience, preferably in customer service or contact center

• Customer service orientation

• Excellent communication skills

• Good Microsoft Office skills

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.