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Robert Half Systems Administrator in Worcester, Massachusetts

Description

We are seeking a highly motivated and skilled Enterprise Client Solution Engineer to join our dynamic IT Productivity Services Team. In this role, you will play a critical role in ensuring the efficient and secure use of technology across the organization. A strong understanding of MacOS, mobile device management (MDM), and inTune/Jamf is essential for success.

Responsibilities:

  • Partner with key stakeholders to design and implement technology solutions aligned with current standards and requirements.

  • Evaluate new systems, policies, standards, and procedures related to technology deployment and management.

  • Manage client management tools (Intune, MacOS, Microsoft Windows, Microsoft 365, etc.).

    • Build, document, and update Mac and PC images for diverse hardware configurations.

  • Create and deploy software packages related to security and operational requests.

  • Streamline system migrations to the latest operating systems (e.g., MacOS, Windows).

  • Maintain compliance with patching and updating requirements for operating systems and third-party software.

  • Document procedures for supporting end-user systems within an enterprise management framework.

  • Act as an escalation point for both enterprise-wide client issues and complex support requests from internal teams.

  • Generate detailed reports on ongoing initiatives and compliance with key performance indicators.

  • Collaborate with IT Security and Enterprise IT Delivery teams to maintain compliance with system and software standards.

  • Provide user education and training on supported technology systems.

  • Effectively communicate technical and non-technical information, both verbally and in writing.

  • Facilitate collaboration among healthcare providers, faculty, and other stakeholders to optimize technology use.

  • Maintain data security and confidentiality in accordance with all applicable regulations.

  • Pursue professional development opportunities to stay current with the latest trends in enterprise end-user computing.

  • Occasional nights and weekend work may be required to monitor or address after-hours deployments.

  • Perform other duties as assigned.

    Requirements

Qualifications:

  • Bachelor's degree in Information Technology or equivalent experience.

  • Minimum 4 years of experience in an IT support role (Desktop Support or System Administration) or equivalent experience.

  • Experience in setting up, supporting, and maintaining information technology systems for a large organization. This includes:

  • Process automation

  • Systems management

  • Scripting (PowerShell, VB, VBScript, Batch, etc.)

  • Training technical and non-technical staff and customers on IT use

  • Documenting standard support procedures

  • Training technical staff on support procedures

  • Interfacing with all levels of management

  • Building and testing enterprise software deployment packages using open source tools

  • PC and Mac image building experience, including OS upgrades

  • Familiarity with Apple/Microsoft certifications

  • Proficiency in Intune, Apple administration, and Microsoft 365

  • Excellent verbal, interpersonal, and written communication skills.

  • Outgoing, friendly, and positive customer service approach.

  • Ability to travel occasionally to customer sites within the region (optional).

Preferred Qualifications:

  • Strong multi-platform experience with advanced expertise in MacOS/iPadOS/iOS administration (Apple Certified a plus).

  • Experience in one or more of these industries: Healthcare, Higher Education, Finance, Insurance, Corporate, Research, Biotech

  • Experience with Intune Endpoint Management administration

  • Experience with Apple device management

  • Experience with software packaging using commercial tools

  • Experience with Azure Active Directory and Active Directory Federation Service administration for user/workstation management

  • Experience with print server administration

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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