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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This position follows a hybrid working schedule of three days onsite per week in Woonsocket, RI

The Service Operations Manager provides key management, subject matter expertise, and support in obtaining healthcare, pharmacy, and general business licenses across the enterprise. This role interfaces and works collaboratively and strategically with management teams across all business segments (retail, mail and specialty pharmacy, retail store operations, and health care delivery operations) to support initiatives and business opportunities vital to growth and success of CVS Health. The Manager supports the business strategies tied to Growing our Foundational Businesses and Creating New Sources of Value in Health Service and Care Delivery Channels and will manage and support the following areas:

Projects Tied to Growth and Optimization - Managing and leading projects tied to pharmacy and healthcare enterprise initiatives and other business objectives, optimization efforts, and M&A activity.

New Licenses for New and Relocated Facilities - Obtaining new licenses for all required business (including alcohol) and health care licenses for existing lines of business throughout the enterprise.

Remodeled Facilities and Consolidated Operations - Modifications to existing licenses required in connection with remodeled, closed or refreshed existing facilities across all business units throughout the enterprise.

In order to be successful in this role you must exhibit the following:

• Interpretative reasoning ability and commitment to work excellence.

• Excellent written and verbal communication skills.

• Ability to make appropriate recommendations and fashion solutions in a manner that effectively balances the management of risk with the maximization of opportunities.

• Demonstrated commitment to acting with urgency and holding self accountable for achieving high standards of performance and service.

• Adaptive management style to the changing demands of the internal and external environment.

• Collaboration with a wide array of leaders and other colleagues on cross-functional teams

• Manage workload and projects to meet business objectives.

• Decision making skills with the ability to make timely decisions and escalate as needed.

• Sufficient IT understanding to successfully partner with vendors to develop IT solutions for Department.

• Results oriented.

Required Qualifications

5+ years of experience in healthcare, business, licensing, or related field.

3+ years of experience in project management in a regulatory environment.

3+ years of experience with Microsoft Office Applications.

Preferred Qualifications

8+ years in healthcare, business, licensing or related field.

Education

Bachelor Degree required or equivalent years of related experience.

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.