American Water Field Customer Service Technician in Woodridge, Illinois
Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. American Water is the best choice for your next role! With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information on American Water, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn. Key Accountabilities * Works professionally with customers while performing various customer service work including B-Box and sewer inspections, meter reading routes, meter reads, tests and/or installation of water meters, water quality sampling and testing, pressure testing and complaint resolution, identiﬁes account discrepancies and other related customer service assignments. * Follows department directives regarding customer satisfaction performance goals including safety initiatives. * Maintains equipment in proper and safe operating condition, performs minor repairs on equipment Maintains company vehicle including daily vehicle inspections * Works well with other department's providing assistance and guidance ensuring assigned projects are completed on time and correct documentation and customer follow up is completed. * Provides guidance and recommendations on resolutions to customer issues. * Eﬀectively operates various equipment including line and meter locators, pressure gauges, Sawzall, augers, b-box keys, and any other equipment necessary to complete assigned work. * Has good working knowledge of reading, installing, and testing water meters, meter reading equipment, including data logger, conﬁned space entry. * Can eﬀectively and eﬃciently operate, adjust, and repair b-box and valve boxes and meter sets. * Has working knowledge of and can eﬀectively implement and guide others on company procedures, policies and practices of Customer Service Department. * Participates in all required safety (including near miss reporting and PPE recommendations) as well as customer service training as guided by management. * Water sample collection * Other Duties as assigned by management Knowledge/Skills * Has heightened knowledge of industry safety and OSHA requirements, use of personal protective equipment (PPE) Basic math, reading, correspondence & e-mail writing, good statistical and problem- solving skills. * Has good working knowledge of reading, installing and minor repair of water meter and use or meter reading equipment, including meter reading and data logger equipment. * Good command of various software including Tough book, i-pad and Work-1 View, or other order processing software, Microsoft Products (Outlook, Excel, Word), MapCall, GIS mapping and other necessary and Solid practical knowledge of ﬁeld service work using industry utility tools and equipment Experience/Education * Qualified candidates must possess a high school diploma or the equivalent, have ability to perform mathematical calculations with accuracy as related to the position. * Ability to communicate effectively with external and external customers, written and verbal. Possession of a valid Illinois driver's license * Ability to perform job duty related manual labor with ability to routinely lift up to 35 pounds * Work occasional overtime and possible modified work schedule to include late and Saturday appointments as well as participation in the On-Call Program. Work Schedule * Monday to Friday 7:00 a.m. to 3:30 p.m. Possible OT Filling multiple positions Competencies Champions safety Collaborates Cultivates innovation Customer obsessed Drives Results Nimble learning * Join American Water...We Keep Life Flowing™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.