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Ste Michelle Wine Estates Wine Club Representative Lead in Woodinville, Washington

Description We are currently seeking highly qualified candidates for a Full-Time, Wine Club Representative Lead to join our Wine Club Team at Chateau Ste. Michelle in Woodinville, WA. In this role, you will provide exceptional customer service experiences for Vintage Reserve Club Members and help manage club marketing, reporting, events and strategic planning. This position will be expected to manage teams effectively, be a liaison between Club Member feedback and management, support Club Room concierge duties and manage Club Pickups multiple days a week. We are looking for a high-energy, self-motivated individual with strong project management skills and high detail-orientated. What you will do: Act as a representative for the wine club to assist members. Facilitate and host wine club events. Service Standards: Be friendly, courteous and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest. Be accommodating, upbeat and inspired to make every guest\'s experience special. Must be a self-starter that works efficiently with limited direction to identify needs of the business and implement solutions effectively. Provide front line customer service to wine club members, to include serving wine and all related service and backbar duties. Proactively \"upsell\" wine club members, grasping every opportunity to add to existing allocation based on club member\'s preferences. Assist with the supervision of the Club team to create outstanding guest experiences. Create positive guest experiences through ongoing staff support and development. Provide clear direction and support to staff regarding department initiatives and programs. Assist in developing and executing innovative strategies of forward thinking for wine club membership. Keep informed on daily happenings regarding the Club and Tasting Room and help keep team up to speed on changes, events, promotions, and special tours/tastings. Assist in the planning & coordination of club events. Respond to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries. Manage and support proper execution of all aspects of Wine Club operations, including customer engagement experiences, opening/closing procedures, inventory management, financial accountability and personnel management. Variety of data entry responsibilities to support the wine club. Researching and resolving routine customer service inquiries or problems. Work with management with the effective, tactful and professional enforcement of various winery policies regarding guest use of the facility. Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed. Troubleshoot POS and problem orders to resolve issues effectively. Always utilize proper safety and sanitation techniques (i.e., handcart, lifting, glass handling, cleaning/sanitizing protocols etc.). Maintain a clean and sanitary work environment in accordance with state and company guidelines. Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing and processing wine orders for delivery, as well as curbside pickup. Assist with the set-up, execution/service, and break-down of special events as requested. Perform any other duties requested. What you will bring: Desired Qualities: Professional, proud, friendly, and welcoming Expert in hospitality and customer service Enthusiastic, joyful with excellent listening skills Must be able to meet the following requirements: Scheduling Requirements: Must be able to work various days of the week, including weekends and holidays. This position is full time and will require up to 40 hours per week. Physical Requirements: Able to lift and carry u