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FirstService Residential Assistant Manager in Woodbridge, Virginia

Title: Assistant Community Manager Reports To: Community ManagerFLSA Status: Non-Exempt Supervises Others: No Primary Responsibilities: Provides support to management in the overall operations of Community Association business and delivers exceptional customer service to owners, residents, clients and vendors. Skill Requirements:• College degree or equivalent work experience required• Minimum of 2 years’ experience in a customer service environment• Strong organizational skills• Strong written and verbal communication skills• Excellent computer skills required including email, Word, Excel and PowerpointDuties and Responsibilities• Provide exceptional customer service to clients and vendors at all times• Respond to inquiries and provide resolution to questions or concerns in timely fashion• Assist with the daily general financial management and recordkeeping• Assist with bid process• Conduct regular inspections of site, where needed. • Maintain all records in Connect including work orders, resident information, Association documents, community information. • Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices• Attend all Board meetings, where necessary• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet • Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc. • Assist all walk-in homeowners and refer to Community Manager, when necessary.• Handle mailings, as needed and required.• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).• Meet with Community Manager weekly to ensure completion of open action items.Physical Requirements• Capable of working extended hours, to include evenings, weekends and holidays as necessary.• Able to see well enough to read faint or partially obscured writing or painting, with corrective lenses if needed.• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.• This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting. • Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.• Must be able to work in small and confined spaces for extended periods of time.• Must have finger dexterity for typing/using a keyboard.Environmental Requirements• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled