Experience Inc. Jobs

Description

AWESOME OPPORTUNITY!! IMMEDIATE HIRES. We are in search of MULTIPLE Customer Service Representatives to join our team in the insurance industry. As a Customer Service Representative, you will be tasked with assisting customers in their benefits enrollment process, confirming customer identity, and maintaining accurate customer records. This role offers a short term contract employment opportunity with the potential to extended!

Responsibilities:

• Assist members in completing their benefits enrollment through a computer-based phone system and web-based enrollment portals.

• Process customer credit applications accurately and efficiently.

• Maintain precise customer credit records.

• Monitor customer accounts and take appropriate action based on account status.

• Confirm the identity of each member at the beginning of each call to ensure security.

• Review the elections at the end of the enrollment and send members a confirmation statement of their enrollment via the portal.

• Use MS Excel, MS Word, and MS Outlook to manage and track customer interactions and data.

• Perform data entry tasks in both alphanumeric and numeric formats.

• Collaborate with enrollment managers to ensure smooth processing of all steps of the enrollment process.

Requirements • Proficiency in data entry alphanumeric and numeric.

• Proficient in using Microsoft Office Suite, including MS Outlook, MS Excel, and MS Word.

• Prior experience in a customer service role within the health insurance industry.

• Excellent oral and written communication skills.

• Strong interpersonal skills with the ability to handle customer queries and complaints effectively.

• Detail-oriented with strong organizational skills.

• Ability to multitask and handle stressful situations calmly.

• Strong problem-solving skills to effectively address customer issues.

• Willingness to stay updated on new products and services in the health insurance industry.

• Flexibility to work in shifts, including weekends and holidays, if required.

• High school diploma or equivalent. Higher education or certifications in related fields will be an asset.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .