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Beth Israel Lahey Health EHR Applications Analyst II Beaker in Woburn, Massachusetts

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The EHR Application Analyst II performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation, continuous improvement and support of information systems for the organization. The EHR Application Analyst II must be comfortable working with multiple teams and key customers to ensure appropriate development and implementation of application functionality. Application Analyst Position will be one of the following: Ambulatory, Home Heath/Hospice, ASAP, Beacon, Beaker, Phoenix, Research, Radiant, Cupid, WIllow, Clin Doc, Op-Time, Orders, Stork, Bugsy, Anesthesia, Security SER,HIM, PB, HB, HBB, Cadence, Prelude, Nursing Applications, Physician Applications, Revenue Cycle Applications, Administrative Applications, Ancillary Applications

Job Description:

Primary Responsibilities:

  1. Defines, documents, builds and maintains EHR application content. (essential)

  2. Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner. (essential)

  3. Completes assigned projects and meets deadlines with moderate supervision from Team Leader and/or manager and begins to exhibit strong project management skills. (essential)

  4. Escalates any issues that may adversely impact deliverables. (essential)

  5. Achieves and maintains required certifications (if applicable) of respective EHR application and stay current with new application functionality and enhancements. (essential)

  6. Acts as a liaison between IT, customers and/or vendors. Participates in meetings with all operational areas using the software application. (essential)

  7. Prepares and maintains documentation, including analysis, design, programming, standard procedures and user guides. (essential)

  8. Performs all other duties as needed or directed to meet the needs of the department and/or customer. (essential)

  9. Provides on call / after hours support as required. (essential)

  10. Mentors junior colleagues in the development of application knowledge. (essential)

Required Qualifications:

  1. High School diploma or GED required. Bachelor's degree preferred.

  2. 1-3 years related work experience required in Direct experience in Electronic Health Record implementation and support. In lieu of direct experience, min. 2-5 years of operational experience utilizing the applicable Electronic Health Records' applications..

  3. Ability to analyze large data sets effectively and efficiently.

  4. Vendor required certification in good standing (or proficiency if vendor accepts) for applications/modules employee is assigned to support. If not currently certified (or proficient), employee will have 6 months from their Date of Hire or Date of Transfer into a position that requires certification (proficiency) to obtain such certification.

  5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.


  1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

  4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Social/Environmental Requirements:

  1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.

  2. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities.

  3. No substantial exposure to adverse environmental conditions

  4. Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department

Sensory Requirements:

Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity Less than 3 feet, Conversation, Telephone.

Physical Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

This job requires constant sitting, Keyboard use.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled