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The Auto Club Group Shift Manager - FINS Car Wash by AAA Winston Salem in Winston-Salem, North Carolina

Description

*Starting at $13.00-$15.00/hr based on experience*

Why AAA?

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

  • We offer a competitive Total Compensation package

  • We know compensation goes way beyond bring home pay. AAA offers competitive pay and for eligible employees, best in class benefits. . . excellent medical coverage, dental, vision, 401k with matching contributions, PTO, paid holidays, and tuition reimbursement.

  • We are committed to work-life balance. We help others

  • As a member organization, we are passionately committed to providing our members and customers with Value, Safety, and Total Peace of Mind in all things related to Automotive, Travel, Insurance and Member Benefits

  • We are focused on growth

  • We are 13 million plus members strong with job adds year over year for 20 straight years and counting. Build your skills, experience and thrive in a company that has a demonstrated track record of stability & growth

WHAT YOU’LL DO

The Shift Lead provides daily support to Car Wash Team Members as well as AAA Members and Customers at our FINS Car Wash Locations. Primary responsibilities for this positions include leadership, support and new hire training for Car Wash Team Members, customer service, opening and closing of the facility, cash handling, entering and editing car wash club plans, services and payments into point of sale system and general maintenance of car wash systems.

ESSENTIAL FUNCTIONS

  • People

  • Be a positive representative of Fins and AAA

  • Assist in leading the facility based team

  • Process

  • Assist General Manager and Assistant Manager in overseeing all site daily operations

  • Efficiency – continually assess site process controls

  • Safety- ensure a safe environment for both team members and customers

  • Product

  • Ensure an exceptional customer experience

  • Satisfaction – manage the overall customer experience: site appearance, check-in, wash quality, wash experience, team member interactions, etc., to drive high customer satisfaction

CRITICAL SUCCESS FACTORS

  • Required qualifications

  • Must be at least 18 years of age

  • High school degree or equivalent required

  • At least 6 months of cash handling experience in a customer facing environment

  • At least 6 months experience as a Team Lead or Shift Lead in a customer facing environment

  • Mechanical aptitude required to maintain daily operations

  • Flexibility to manage a seven day per week operation with exposure to the elements

  • Demonstrated commitment to help others – customers, team members, community

  • Preferred qualifications

  • Experience in car wash operations is highly desired

  • Key Holder experience highly preferred

  • Previous experience with training employees

  • Desired skills

  • Effective communicator - superb listener and communicator; able to assess a situation quickly to understand and exceed customer and team member needs

  • Customer focused - with a sincere desire to help; calm under pressure and able to reassure customers that they're

  • Drive for results – has a bias for taking action; works with a sense of urgency to find solutions to problems

  • Collaborative - able to work independently and as part of a group; takes pleasure in providing a positive attitude to the team and a high level of service and quality to customers

COMPETENCIES

  • Member Focused

  • Dedicated to meeting the expectations and requirements of Members/customers

  • Establishes and maintains effective relationships with Members/customers and gains their trust and respect

  • Is committed to customer service and acts with Members/customers in mind.

  • Drive for Results

  • Has a results-focused bias for action. Exhibits entrepreneurship and decisiveness.

  • Takes ownership and fosters an environment of personal accountability. “See it, Own it, Solve it, Do it.”

  • Practices effective listening and practical negotiating. Seeks to understand before being understood.

  • Collaborative

  • Works well with individuals and groups to achieve common goals.

  • Resolves conflict. Able to find common ground and facilitate cooperation.

  • Influencing

  • Builds strong relationships and influences results outside functional areas of responsibility.

  • Project Management

  • Application of knowledge, skills, tools, resources, and techniques to project activities to meet project requirements

FUNCTIONAL CAREER PATH

  • Shift Manager>Assistant Manager > General Manager > Regional Manager

PHYSICAL DEMANDS

  • This position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.

  • Finger and hand dexterity is required for frequent and continuous operation of all office equipment.

  • Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

  • Ability to process, express and exchange information orally, in writing, presentations and through online applications.

  • Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed and responsibilities of the role. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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