Job Information
RTX Corporation Product Support Customer Specialist (Onsite) in Winston Salem, North Carolina
Date Posted:
2024-07-15
Country:
United States of America
Location:
HNC32: US096-Winston-Salem (Oak Plaza 190 Oak Plaza Boulevard , Winston-Salem, NC, 27105 USA
Position Role Type:
Onsite
Collins Aerospace, a subsidiary of RTX, is a global leader in technologically advanced and intelligent solutions for the aerospace and defense industries. Within the Interiors Division, we specialize in creating innovative and safe interior solutions that keep passengers safe, comfortable, and connected throughout their journey.
This position is for a Product Support Customer Account Specialist within the Commercial Seating Division of Collins Aerospace. This individual works independently, leads small/medium projects and teams, manages customer accounts, analyzes data, recommends resolutions for in-service issues, maintains action logs, trains customers on product maintenance, and visits our key customer accounts. This role offers exposure to executive management and significant growth potential, leading to opportunities for advancement within the current role or to EPL or Program Manager positions.
This is an onsite role in Winston-Salem, NC.
What You Will Do:
Product Support engineering, project management, and customer management role responsible for addressing aircraft seating and furniture issues from design inception through in-service.
Travel the world visiting assigned airline headquarters to walk their aircraft and review our product performance.
Be the voice of the customer for commercial seating platforms, advocate for customers targeting increased reliability of their products, and lead product improvement campaigns.
Work closely with customers, across various global time zones, on the planning and execution of product support projects including sustaining engineering improvements, technical support, service documents, training, warranty settlements, and repair.
Strategically problem-solve to identify cost-effective solutions for in-service issues while minimizing customer escalation.
Escalate and communicate internally and externally to resolve customer issues, achieve resolution firmly and tactfully.
Develop and execute cost-effective solutions that balance the customer’s needs with Collins Aerospace’s financial goals.
Develop extensive network and close working relationships with the customer and internal partners ranging from VP/GM to working level.
Estimated level of travel is 20%.
What You Will Learn:
Project Management
Warranty Adjudication
Settlement Negotiation
Executive Communication
Failure Mode Analysis and Root Cause & Corrective Action Assessment
Qualifications You Must Have:
Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.
Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.
Qualifications We Prefer:
Engineering and/or Program Manager experience within the Aerospace industry.
Experience in a customer facing role while working with cross-functional teams to identify issues and recommend solutions.
Proficiency in Microsoft Office tools (Word, PowerPoint, Excel, Outlook).
Experience summarizing complex issues and presenting to higher levels of management.
Experience working within operations/manufacturing engineering organizations.
Experience in researching methods and procedures for new assignments.
.Flexibility to work varying hours as needed to accommodate customer time zones.
What We Offer:
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:
Be on a career break of one or more year at time of application
Have prior experience in functional area of interest
Have interest in returning in either a full-time or part-time position
Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
O nsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
#LI-BP1
#Hotjobs
The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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