Job Information
Johnson Controls Customer Business Manager I P3 in Windsor, Ontario
What you will do
Responsible for managing the day to day operations of various facilities to ensure the operations, maintenance, and vendor management standards of the contract are met in a cost effective, safe and efficient manner. Works in cooperation with customer’s local management and Operations & Maintenance service subcontractors. Located in Windsor or surrounding area, reporting to a Windsor site/sites. Is responsible for managing local facility operations in accordance with approved operating guidelines and managing the corresponding budget. Leads O&M facility staff on large individual sites or a group of remote sites.
How you will do it
Ensures that all facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved budget and the customer’s requirements to fulfill O&M contractual obligations.
Maintains a proactive relationship with customer and understand business needs of local customer. Attends client meetings and represents the interests of JCI, communicates the client business needs to JCI management.
Reviews and approves expenditures for tools, equipment, supplies, materials, and additional contract requirements. May assist with preparation of facility budget.
Communicates operating philosophy, objectives, and expectations to JCI O&M staff in a continuing effort to build the team.
Manages, directs and schedules day-to-day and long-range activities for assigned properties and ensures that the O&M staff are properly following processes and procedures.
Manages and supervises facility personnel including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors the performance objectives of Operations and Maintenance personnel.
Establish process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, cost, and customer satisfactions. May take corrective action to bring about required change and ensure contract requirements have been executed at a level above the specified standards.
Writes monthly reports.
Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction.
Manages subcontractor specifications, problems/issues, performance, and administration.
Provides technical expertise and guidance to O&M staff and manages resolution of complex problems.
Provides the technical and management direction for all Facility Management services and utilizes all JCI resources (i.e. Branch, Procurement, etc.) to reduce costs and increases satisfaction.
Complies with all company policies and procedures and adheres to company standards.
Performs other duties as required.
What we look for
Bachelor’s degree in electrical or mechanical engineering or equivalent experience required.
Five years of facility management or building operations experience required with three years of supervisory experience in management, budgeting, vendor management, operations and maintenance required.
Demonstrate leadership abilities and organizational skills.
Project Management knowledge and skills an advantage
Demonstrate communication (written and verbal) and interpersonal skills.
Able to manage and train entry-level personnel.
Able to deal with customers and others at all levels.
Must be a team player, committed to working in a quality environment.
Required to report to the jobsite on a daily basis (Windsor)
May require the ability to travel.
Who we are
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) . If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.