Experience Inc. Jobs

Overview

To plan, manage, and direct the AI (Artificial Intelligence) Strategy function. Build partnerships with cross-functional teams throughout the innovation process to identify strategic AI transformation opportunity areas for Navy Federal and the member experience. Foster collaboration across innovation, governance, and other Enterprise working groups to drive the AI strategy from an aligned and connected perspective. Coordinate with cross-enterprise stakeholders and manage vendor relationships. Partner to prioritize the AI technology roadmap. Support senior leadership in developing and executing AI strategic plans. Conduct highly complex work, unsupervised and with extensive latitude for independent judgment.

Responsibilities

• Lead the AI Strategy function and ensure that AI initiatives align with the overall strategic goals of Navy Federal

• Drive opportunities for the greatest member value or improvement to member experience from AI innovation

• Oversee the AI use case prioritization frameworks

• Facilitate collaboration and knowledge sharing across different business units to foster a culture of innovation

• Continuously scan the internal and external landscape to identify opportunities for leveraging AI technologies

• Establish a framework for AI experimentation and learning, providing guidance on how to execute pilots effectively

• Develop metrics and KPIs to measure the impact of AI initiatives on key business outcomes

• Ensure the Navy Federal workforce is prepared to respond to the rapid advances in AI in partnership with HR, training teams, and others

• Champion the incorporation of ethical AI principles and strict adherence to data privacy regulations throughout the entire AI life cycle

• Shape the enterprise-wide generative AI strategy, cultivating a transformative roadmap and strategic program

• Remain at the forefront of AI advancements, industry trends, and optimal practices, consistently enhancing our AI initiatives to elevate member experiences and drive sustained growth

• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures

• Develop and maintain team-specific components of the Division Annual Financial Plan (AFP)

• Lead or participate in organization-wide project teams; monitor projects assigned to the department and ensure milestones are completed on schedule

• Develop and implement new/updated policies, procedures, goals, and priorities as necessitated by demands, changing conditions, and/or management request

• Perform other duties as assigned

Qualifications

• Significant experience leading an innovation team

• Expert knowledge of AI/ML industry and evolving new advances in the field (e.g. Generative AI, Prompt Engineering)

• Expert experience in creating strategy for large scale cross-enterprise initiatives

• Extensive experience in a lead capacity in technology research, strategy, and implementation in the areas of AI, MLOps, machine learning, digital services, product innovation, digital transformation, innovation management, and strategy development

• Extensive experience in creating strategic and/or technology roadmaps

• Expert experience in design thinking and innovation frameworks

• Advanced knowledge of AI governance practices, including Ethical AI

• Expert ability to communicate effectively about AI with a broad range of audiences, from sophisticated technical resources to those with little or no technical background

• Extensive experience in delivering creative solutions by leveraging knowledge of the financial services industry and technology trends

• Advanced knowledge of banking/financial industry trends, products and services

• Advanced skill to execute in a fast paced, high demand, environment while balancing multiple priorities

• Expert skill to influence and guide strategic thinking as a trusted advisor

• Expert critical thinking, analytical, and problem solving skills

• Expert skill identifying and analyzing business requirements and recommending solutions

• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely

• Expert verbal, interpersonal and written communications skills, including word processing, spreadsheet and presentation software skills

• MBA and/or related degree or qualifications in AI, Data Science, Computer Science, Information Technology, Strategy, or related field, or the equivalent combination of education, training and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• Military Times 2022 Best for Vets Employers

• WayUp Top 100 Internship Programs

• Forbes® 2022 The Best Employers for New Grads

• Fortune Best Workplaces for Women

• Fortune 100 Best Companies to Work For®

• Computerworld® Best Places to Work in IT

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 18808-OTHLOC-300000025800044