Waters Technical Account Manager - Chemistry Consumables (UK / Midlands) in Wilmslow, United Kingdom
As a Technical Account Manager – Chemistry Consumables, you are an ambassador of Waters and will bring to the market Waters’ products and services. In this role you will be charged with growing strategically important markets including Pharma/Biopharma,Food, Environmental, Clinical, Chemical Analysis, and Academia. To do this you will need to have a clear grasp and understanding of the customers’ business and its growth plans, and take that knowledge and formulate a workflow solution from Waters. Your primary aim should be delivering “customer success”. An ability and willingness to provide hands on technical support would be advantageous, as the role of Workflow Advisor covers the commercial side of territory management and prioritization, sales calls, and prospecting, but also the practical side of demonstrating certain workflows in order to secure business. The goal is clear and there is a great deal of flexibility in how you approach this task. Your role will be designated to either a territory and/or markets and is field based.
Addressing new and existing customers in diverse markets (Pharma, Biopharma, Chemical materials, Food, Environmental, Clinical, Academia);
Maintaining and developing existing customer and identifying and developing new accounts;
Organising, delivering and following up seminars and workshops at customer sites
Adhering to Waters and customers relevant Health,Safety and Environment requirements at all times;
Formulating and successfully implementing business plans
Assist in delivering chemistry consumables demonstrations in coordination with our UK application specialist
Collaborating, liaising and providing guidance and support across departments to ensure customer success. You will be working closely with all other groups at Waters (e.g. Instrument Sales, Service and Customer success);
Providing customers with high quality technical advice whilst maintaining a focus on maximising the sales potential
Bachelors Degree in Analytical Chemistry or Biology
Recent hands on experience and knowledge of Liquid Chromatography and Sample Preparation techniques
Exposure within a HPLC laboratory. Method development preferred
Advantageous to have technical and practical solution selling experience, particularly in Chemistry Consumables
Advantageous to have experience in Method Development, solving separation problems and ability to troubleshoot and maintain equipment
Highly passionate individual with charisma, perseverance and determination, plus the ability to work effectively in competitive sales situations;
Customer focused with good level of active listening skills;
Ability to understand and communicate technical & commercial values;
Good interpersonal skills with a positive sense of humor and is able to contributing as part of an integrated sales/service organisation;
Good priority setting and organisational skills;
Good analytical and problem solving skills
Solid team player with high degree of self-motivation
A valid driving license and a valid passport will be required;
This is a territory-based position requiring travel within your designated territory, and occasional travel internationally for meetings and training.
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Company Name: Waters Division
External Company URL: www.waters.com
Street: Stamford Avenue