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Amazon.com Services, Inc. Operations Manager, Amazon Air (Military Veterans Encouraged to Apply) in Wilmington, Ohio

This position has a start date between April 1, 2021 and Jun 28, 2021. The position is NOT a corporate role and will be located in a fulfillment center, sort center, delivery station, or other warehouse environment.Amazon Worldwide Operations network delivers millions of packages and smiles to customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts.Key Responsibilities and Job Elements:* Support, mentor, and motivate your team.* Lead large-scope projects with site and regional impact.* Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives* Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs* Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations/Air hubs include outside loading departments, and grocery locations include refrigerated environments)* Work a flexible schedule (weekends and/or overnight shifts)Additional Responsibilities:* Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub* Responsible for the overall safety, quality, performance and customer experience of the shift.* Carry out supervisory responsibilities in accordance with the organization's policies and procedures.* Accountability for meeting and exceeding operational goals.* Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.* Mentor, train and develop teammates for career progression and learning* Ability to develop and share best practices across the shifts and network.* Develop and implement processes required to support hub launch.* This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.Additional Job Elements:* Lift and move totes up to 49 pounds each* Regular bending, lifting, stretching and reaching both below the waist and above the head* Walking in the building and around area with great frequency; facilities are over a quarter mile in length* Must be able to stand/walk for up to 10-12 hours* Should be able to work in environments (building and ramp) with variable no

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