Experience Inc. Jobs

Description

We are seeking a Help Desk Analyst II to join our team. This role is based in Wilmington, Delaware and offers a long-term contract employment opportunity. As a Help Desk Analyst II, you will provide technical support to end users, maintain and troubleshoot hardware and software, and manage user accounts.

Responsibilities:

• Analyze, troubleshoot, and resolve issues for end users with a positive and collaborative attitude.

• Administer and provide support for Office 365.

• Handle and configure hardware such as printers, laptops, and other peripherals.

• Actively engage in client-facing activity with assurance and professionalism.

• Manage and troubleshoot various technologies including Solarwinds, Kaseya RMM, and hardware support for headsets, docks, monitors, etc.

• Handle Office 365 administration and support, including user management, exchange management, and Intune device management.

• Provide support for Windows 10 and 11, including basic to advanced troubleshooting for drivers and OS corruption.

• Support mobile devices, including iOS troubleshooting, hardware troubleshooting, and management of Verizon/T-Mobile portal.

• Utilize skills in patch management, PowerShell, the 8x8 phone system, Azure Cloud Resources, and other relevant technologies.

• Troubleshoot and manage network hardware and software, including LAN/WAN, routers, WIFI (WAPS), firewalls, switches, VPN, SDWAN, access points, Citrix, VoIP, etc.

Requirements • Proficiency in Active Directory is necessary for this role.

• Experience with Apple Devices is required.

• Knowledge of Computer Hardware is a crucial requirement.

• Familiarity with Configuration Management is needed.

• Ability to handle Deployments is essential.

• Proficiency in MS Office 365 is a must.

• Experience with Azure Active Directory will be beneficial.

• Familiarity with Windows 11 is required.

• Knowledge of MS Windows 10 is necessary for this role.

• Ability to work with Windows Intune is a crucial requirement.

• Experience with SolarWinds is highly desired. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .