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JPMorgan Chase VP, Program Manager - Privacy Data Risk Team in Wilmington, Delaware

The CCB Privacy Data Risk Team is responsible for managing various aspects of data privacy for the Consumer and Community Banking line of business, including the tools and services to support compliance with existing and future privacy legislation (e.g. General Data Protection Regulation, California Consumer Privacy Act), and the education of consumers (both customer and non-customer).

The CCB Privacy Data Risk Team is dedicated to providing consistent vision and strategy for data privacy across CCB and maintain alignment with global privacy requirements which are raising the bar for the collection and processing of personal information (PI) of consumers.

The Program Manager will be responsible for all data privacy areas under the CCB Privacy Data Risk team. This will include management of budget, roadmap tracking, metrics, OKRs, managing the offshore reporting team, coordinating and managing interactions with Legal and Compliance related to regulation and issues, and serve as a voice for privacy when CCB Privacy Executive is not available. The role requires high collaboration across LOBs, Data Management, Legal and Compliance.

Key responsibilities:

  • Managing the overall Privacy Data Risk program

  • Serving as program representative for Privacy Data Risk as needed

  • Driving the Data Privacy Program to ensure alignment with firm-wide deliverables and goals

  • Collaborating with Legal and Compliance teams on relevant privacy topics

  • Manage the roadmap communication for the Privacy Data Risk program

  • Financial management of budget, technology headcount, forecast and reconciliation

  • Responsible for overall Privacy metrics, including OKRs and reporting (will manage offshore matrix reporting)

  • Matrix manage with LOB Leads on key privacy initiatives across the firm

  • Track and leverage team to update all privacy deliverable, such as status reporting, policies and standards

Required Experience:

  • 3+ years with large multiple-LOB firm level program management and key project initiatives

  • Experience in communication at the highest levels of the organization and government channels

  • Ability to lead initiatives/change across a large, complex, geographically diverse environment

  • Proven ability in developing relationships with stakeholders, communicating project/program status, and understanding detailed business requirements across multiple project initiatives

  • Familiarity with PII and data management concepts (experience with GDPR & CCPA a plus)

  • Advanced knowledge of Risk and Controls, Legal & Compliance landscapes, ensuring company-wide standards are met

  • Must be strong in Power Point and executive delivery

  • Experience with complex data and technical concepts and working with technical staff as needed

  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and SharePoint


  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment

  • Capable of navigating in dynamic and complex organization environment

  • Excellent analytical and problem-solving skills

  • Strong written and verbal communication skills with the ability to articulate complex data concepts and the rationale behind your data decisions across large executive audiences

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans