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ARK Systems, Incorporated Service Administrative Assistant - Salisbury in Wilmington, Delaware
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Back To Openings (job-openings.php?search=true&)Service Administrative Assistant - Salisbury
Department: Service
Location: Wilmington, DE
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3203163&source=3203163-CJB-0)
ARK Systems is looking for a Service Administrative Assistant
Duties/Responsibilities:
Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.
Assists in review certification reports for noted deficiencies found during routine testing
Research pricing, prepare proposals, and obtain customer approval as required
Schedule/ coordinate with service dispatch for technician to complete approved work
Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.
Process material requisitions for service related work
Open and closes work orders, update customer notes, etc
Assist with communications with filed staff as needed
Assist with Service invoicing
Customer support and satisfaction liaison
Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
All other duties as assigned
Required Skills/Abilities:
Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.
Business school, Associate-s degree or equivalent experience and knowledge is required.
Education and Experience:
Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.
Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 20
ARK is an Equal Opportunity Employer
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3203163&source=3203163-CJB-0)