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JPMorgan Chase Experience Design Lead, Vice President in Wilmington, Delaware

As a part of the Corporate Technology Experience Design Team, you will focus on enterprise systems to create a better experience for our global network of employees and customers. As a User Experience Service Design Lead, Vice President, you will play a critical part in helping to ensure that our UX teams are delivering for our end-users within the Chief Administrative Office (CAO). The CAO governs internal processes and systems that enable our employees to do their jobs more effectively and ultimately better service our clients' needs. In this role, you will be strategist, practitioner, and champion of best practices.

Job Responsibilities

  • Proposing and championing user experience improvements while providing hands-on design support for projects.

  • Collaborating with business and technology stakeholders to advocate on behalf of the user experience using both quantitative and qualitative methods.

  • Developing research and design strategies and executing on time and on budget while conducting research, synthesizing findings, communicating insights to inspire teams, catalyzing design, and fueling strategic decisions.

  • Providing visibility into delivery targets, commitments, and progress while proactively identifying impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)

  • Utilizing team feedback and metrics to identify areas of opportunity and working with teams to continuously improve.

Required Qualifications, Capabilities and Skills

  • Bachelor's degree in human computer Interaction, Research, Service Design, Interaction/Interface Design, Technology Communications or related discipline from a major accredited college or university

  • 7+ years or equivalent compelling experiences as a 'problem solver' for enterprise software and demonstrated Systems Thinking abilities to understand how products and services work together.

  • Extensive knowledge of user experience research tools and techniques (e.g., generative research planning and executing, interviews, usability testing, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.

  • Hand-on and extensive experience with modern design tools - Figma, Lucid etc.

  • Experience leading and mentoring high performing teams and collaborative teams and develop meaningful relationships to achieve common goals.

  • Strong understanding and commitment to usability and user-centered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing, contextual interviews, and heuristic evaluations.

  • Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work.

Preferred Qualifications, Capabilities and Skills

  • Ability to manage work in a highly technical, changing environment.

  • Excellent communication, listening, and negotiation skills with clients and senior executives - write, speak, and present information effectively, persuasively, and confidently in a variety of settings.

  • Experience designing enterprise applications preferable.

  • A11y knowledge/experience.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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