Job Information
TEKsystems Desk Side PC Support Technician in Wilmington, Delaware
Description:
The PC Technician’s role is to provide daily on premise operational support and maintenance of devices. This includes end user devices, peripherals and other related desktop technologies that may be used daily and require hands on support. This position is required to install, repair, upgrade, replace and maintain hardware/software peripheral equipment. Support responsibilities also include patient facing entertainment systems, technology configuration and deployment along with providing support for locally installed software.
This position will primarily receive customer incident and request tickets assigned by the Service desk. Providing daily in person support, adhering to agreed SLA’s, and keeping the customer informed of actions taken to address their problem is foundational to the success of the PC Technician. The PC technician must provide exceptional customer service; have strong Operating System understanding and able to work in a demanding clinical environment. Collaborating with other IS teams in providing advance Desk Side technology support is fundamental.
Essential Functions:
Install, maintain, and repair desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, workstation on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe)
Partner with the Desk Side Multimedia Technician in providing first line support for conference rooms including conducting room rounding and providing daily support.
Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner.
Participate in On-Call rotation as assigned by management, complying with the departmental on call policy. Participate in after-hours support activities as required.
Accurately document tickets for instances of hardware failure, repair, installation, and removal. Partner with Service Desk to transfer knowledge to Tier one for improved First Contact Resolution.
Provide on premise support for all locations as assigned. Perform equipment relocation as needed.
Adhere to Asset management processes to ensure accurate recording of company resources from receipt, to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy.
Maintain strong expert level knowledge & understanding of current operating systems, network, printing, including an understanding of clinical workflows and how hardware interacts with systems.
Provide regular rounding support to clinical and non-clinical areas to ensure optimal functionality to the equipment supported.
Excellent team collaboration and interpersonal skills.
Able to work with a minimum of supervision.
Possess Excellent customer service skills.
Clear, analytical thinking driving towards problem resolution.
Technology oriented and well versed.
Detail oriented.
Strong Team Player.
Adaptable to new technologies and process initiatives.
Skills:
Desktop, Support, Imaging, Deployment, Sccm, ucce, cisco
Top Skills Details:
Desktop,Support,Imaging,Deployment,Sccm,ucce,cisco
Additional Skills & Qualifications:
Work with all areas of Information Systems to improve processes and communication.
Assist in the development of team goals and actively support them.
Create and maintain troubleshooting support documentation, work instructions, and standard operating procedures to provide clear workflows and repeatable quality outcomes.
Keep personal work area clean and free of clutter; keep common desktop areas neat, clean, and properly categorized.
Other projects and duties as assigned.
Experience Level:
Intermediate Level
o
Eligibility
requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
§ Medical,
dental & vision
§ Critical
Illness, Accident, and Hospital
§ 401(k)
Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life
Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short
and long-term disability
§ Health
Spending Account (HSA)
§ Transportation
benefits
§ Employee
Assistance Program
§ Time
Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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