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JPMorgan Chase Chase Card Services - Gift Card Rewards Redemption Program Marketing Manager - VP in Wilmington, Delaware

About This Position: The Marketing Manager will be primarily responsible for general management of the Gift Card redemption program for our Chase Ultimate Rewards® program that supports the Freedom, Sapphire and Ink card products as well as our White Label Partner card products. This position sits within the Rewards & Benefits organization of Card Services, a key business within Chase's Consumer & Community Banking group.

Responsibilities:

The Marketing Manager will have responsibility for the gift card redemption option to grow the utility and value of the rewards currency for the supported Card products. They will work with our external gift card provider and their merchant partners to develop value propositions and new products, while working with our internal partners on the Card Product, Marketing, and Operations teams to create compelling marketing campaigns and an excellent customer experience for customers. This role provides an opportunity to develop general management skills, spanning product development and innovation, digital marketing across consumer and small business customer segments, P&L management, and external partner management. The Manager will also deliver on performance metrics and milestones, and reporting to key stakeholders.

Qualifications :

  • Bachelor's Degree required; MBA preferred

  • 7+ years of work experience in digital commerce preferred

  • Direct or indirect experience in Marketing and/or Loyalty preferred

Ideal candidates would be able to do the following :

  • Create solutions to customer-based problems and insights

  • Demonstrate strong interpersonal and influencing skills to drive decisions and performance

  • Possess skills to effectively manage complex projects internally and working with partners

  • Have the ability to work effectively across a matrix organization and assume leadership to drive results

  • Externally attune to changing market dynamics and impact to the customer, partners, and business overall

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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