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Are you interested in joining a dynamic team? Consumer and Community Banking (CCB) Business Resiliency's mission is to enable and continuously improve our businesses' ability to provide key products and services to our customers in the event of a disruption. The team partners with business stakeholders to develop their Resiliency Plans, test and execute their Recovery Strategies, and support them through real life disruptions

As a Business Resiliency Strategy Manager within the Consumer & Community Banking team, you will be entrusted with the responsibility of backing high-profile, strategic initiatives designed to minimize business disruptions. Your role will encompass engaging with senior leaders and executives within the Consumer & Community Banking, offering you substantial exposure. You will be assigned strategic initiatives such as analyzing and reporting on concentrated geographic resources, as well as scrutinizing and prioritizing risks associated with the utilization of third-party service providers. This role demands a high-performing team member with a sharp eye for detail and exceptional teamwork abilities. Reporting to the Business Resiliency Strategy Program Director, you are expected to cultivate a supportive and inclusive team environment, challenging and developing others.

Job responsibilities:

• Identify and lead efforts to uplift CCB's Business Resiliency capabilities (example: enhancing and testing Recovery Strategies)

• Manage and report on team's involvement and responses to regulatory actions (e.g., Matters Requiring Attention (MRA)

• Lead efforts to identify and mitigate risks from Third Party suppliers and externally hosted applications

• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate

• Support the team with decision management, prioritization, and execution

• Track and report progress on the team's strategic initiatives to Senior Executives

• Lead cross functional teams to strategize, plan, and execute a variety of initiatives

Required qualifications, capabilities and skills:

• Strong executive presence

• Excellent written and verbal communication skills

• Strong Excel and PowerPoint skills

• Effective project management skills and experience with project management tools (e.g., JIRA or MS Project)

• Experience in one or more of the following: Operations, Business Resiliency, Banking, horizontal function supporting multiple lines of business, or Regulated Environment)

Preferred qualifications, capabilities and skills:

• 3 plus years' experience in Business Resiliency or Operational Resiliency;

• Proven success in supporting a cross functional team and managing effective relationships at multiple levels

• Synthesize complex topics or data into meaningful messages

• Demonstrated experience in the successful delivery of program/project initiatives at JPMC

• Work autonomously and provide feedback and escalations in a prioritized manner

This role does not offer visa sponsorship.

This is a Hybrid position which will require the incumbent to commute/work on site 3 days a week and work from home 2 days a week.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans