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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This role is centered on interpreting past trends, historical data, and initiatives to anticipate future resource needs and demand within the long-term forecasting scope. Responsibilities include building and sustaining forecasting models that underpin strategic decision-making and organizational planning. The role requires partnership with leaders in Operations, Finance, and other departments to compile relevant data, ensure model precision, and deliver actionable insights that inform business strategies. Core tasks involve gathering data from key sources, conducting statistical analysis, verifying models, suggesting resource allocations, and preparing reports. Strong analytical abilities, expertise in Excel and PowerPoint, and effective communication skills for presenting findings to stakeholders are essential qualities for success in this position.

Job Description

Core Responsibilities

• Identification, prioritization, planning development, coordination, support, and execution of impactful improvement plans for effective and sustainable cost savings.

• Researches and analyzes diversified data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement.

• Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites.

• Acts as team leader of various projects and participates on teams implementing new improvements.

• Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts.

• Demonstrates mastery of workforce planning analysis.

• Independently leads highly complex, in-depth analytical projects with minimal supervision.

• Owns projects, analysis and recommendations that span the breadth of the Division, either cross-regionally or involving multiple queues.

• Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team.

• Serves as a role model to others and acts as a team ambassador.

• Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews.

• Confidently leads and presents results of analysis and recommendations in senior level discussions.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Salary:

Pay Range: This job can be performed in Colorado with a Pay Range of $75,188.04 - $112,782.07

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Job Family Group: Customer Service