Experience Inc. Jobs

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1242430

POSITION PURPOSE WHAT YOU WILL DO\ As the IT Systems Analyst with Lake Champlain Chocolates, youll play a critical role in analyzing and enhancing our enterprise systems to improve efficiency and productivity. You will ensure that systems are supported in a way that furthers the companys continued operations and strategic goals. Youll provide administration, integration, and optimization of the Companys enterprise applications while also performing traditional system administration duties, reporting/analytics, and managing IT-related projects. This role is critical to ensuring seamless operations, automating processes, and aligning technology solutions with business objectives. LCC operates three business segments: wholesale/manufacturing, ecommerce and four retail stores. This position reports directly to the companys IT Manager.

YOUR RESPONSIBILITIES AND CONTRIBUTIONS

APPLICATION MANAGEMENT

• Leads the administration and development of the company\'s enterprise systems (i.e. Syspro, CounterPoint, BigCommerce, ShipStation, MicroMain, Alchemer) and other programs or systems that support the business segments, allowing for seamless daily operations.
• Establishes & maintains relationships with internal & external stakeholders to ensure technology solutions are meeting current business needs.
• Collaborates with team members to analyze system requirements and document processes.
• Trains users in new systems or processes and provides ongoing support, ensuring smooth adoption.
• Ensures compliance with PCI, food safety regulations and traceability requirements.
• Ensures data stewardship by helping lead and participate in data governance efforts. Provides direction and support to team leaders.

PROCESS IMPROVEMENT & REPORTING

• Examines and evaluates LCCs current IT systems to identify inefficiencies and areas for improvement.
• Generates customer/product analytics and reports for internal stakeholders for data-driven decision-making.
• Documents and implements best practices, policies, and procedures for application and system usage.
• Collaborates with other departments to design & implement system changes to improve system functionality.
• Institutes strong project management, quality assurance and other best practices to maximize LCC investments in people and systems.

PROJECT MANAGEMENT

• Manages application lifecycle planning, enhancements and upgrades.
• Develops and executes detailed project plans for system changes and installations. Ensures plans are effectively communicated to project stakeholders.
• Acts as a liaison between IT and other departments, translating business needs into technical solutions.

SUCCESS FACTORS FOR THIS ROLE

• System administration functions are performed effectively & in accordance with established policies & procedures.
• Users are well supported. Software issues are carefully reviewed and promptly resolved.
• Professional business relations exist with users and outside vendors.
• Supervisor is kept up to date on system issues and is notified immediately of significant problems.
• Technology, industry and business trends are kept up on to ensure appropriate technologies are being considered to meet organizational requirements.
• Effective & timely communication exists with those who need to know.