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JAMES CITY COUNTY Utility Account Representative I/II/III in Williamsburg, Virginia

[Utility Account Representative I/II/III]{times="" new="" roman\",serif\"=""}\ \ [\$36,565 / year +]{times="" new="" roman\",serif\"=""}[Full-Time County Benefits]{times="" new="" roman\",serif\"=""}[.\ \ James City Service Authority (JCSA) seeks an individual to perform responsible work assisting new and existing customers in JCSAs water/sewer connection and billing/payment processes. There are three levels of Utility Account Representative distinguished by the level of work performed and the qualifications of the employee.]{times="" new="" roman\",serif\"=""}\ \ [Utility Account Representative I: \$36,565 / year or higher DOQ]{times="" new="" roman\",serif\"=""}\ [Utility Account Representative II: \$39,199 / year or higher DOQ]{times="" new="" roman\",serif\"=""}\ [Utility Account Representative III: \$45,074/ hour or higher DOQ]{times="" new="" roman\",serif\"=""}\ \ \ [Responsibilities:]{times="" new="" roman\",serif\"=""}

  • [Assists with processing customer billing for services provided by JCSA/Hampton Roads Utility Billing Service (HRUBS); interprets and updates information from a variety of databases and other local utilities; operates, gathers data, and monitors asset management and work order system and Geographic Information System (GIS) software programs.]{times="" new="" roman\",serif\"=""}
  • [Calculates and processes payments for water/sewer tap fees on new construction by researching premise using JCSA Geographic Information System (GIS) and James City County Real Estate plats; issues receipts for payments and maintains a cash drawer to include preparing and verifying bank deposits.]{times="" new="" roman\",serif\"=""}
  • [Researches and resolves problems using in-depth knowledge of JCSA operations and independent judgment; negotiates payment extensions or arrangements with customers; and initiates non-payment cut-offs or meter removal for broken payment plans; performs and completes analytical review of customer accounts for leak adjustments; obtains and analyzes water meter data logs to assist customer concerns related to high usage and troubleshoot potential leaks.]{times="" new="" roman\",serif\"=""}
  • [Responds to emergency and non-emergency service-related phone calls, e-mails, and work orders from staff and inquiries from the public requiring interpretation, data research, and independent judgment in determining the appropriate response; explains policies and procedures to customers; evaluates calls for service to determine cause of problem; and dispatches appropriate crew or technician.]{times="" new="" roman\",serif\"=""}
  • [Coordinates water meter readings with JCSA Operations staff; initiates work orders for new or terminated service, water flow checks, meter leaks, water quality and related work, communicating results as needed either verbally or in writing with customers.]{times="" new="" roman\",serif\"=""}
  • [Administers JCSA Grinder Pump Maintenance Agreement program; determines potential customer eligibility, coordinates and schedules inspections by Operations field staff, issues denial letters and ensures accuracy of billing related to associated fees.]{times="" new="" roman\",serif\"=""}
  • [Tracks JCSA loan and connection fee payments; generates related reports, invoices, and payment vouchers; initiates collection process on delinquent accounts; processes deposits and assigns appropriate general ledger account code.]{times="" new="" roman\",serif\"=""}
  • [(Utility Account Representative III) Determines eligibility of delinquent accounts for Commonwealths Debt Set Off Program and processes eligible accounts using online Virginia Department of Taxation system; places and releases property liens for eligible delinquent accounts; processes delinquent accounts through bankruptcy procedures in accordance with applicable laws.]{times="" new="" roman\",serif\"=""}

[Requirements:]{times="" new="" roman\",serif\"=""}

  • [Any combination of ed cation and experience equivalent to a high school diploma, preferably supplemented by college level courses in accounting or business management; and, some experience working in utility billing or accounts receivable/payable including experience involving public contact and customer service.]{times="" new="" roman\",serif\"=""}

[Must possess reliable transportation to work site(s).]{times="" new="" roman\",serif\"=""}