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Chesapeake Financial Shares, Inc. Merchant Services Quality Assurance Analyst in Williamsburg, Virginia

Chesapeake Bank

Want to build a successful career with a financial institution that excels in the industry and has “fun” as one of its corporate values? Our team has high levels of employee engagement, proven in yearly external engagement surveys that rank us in the top 200 banks for multiple years running. We offer competitive benefit plans and have high levels of job satisfaction. Chesapeake puts an emphasis on knowing that we are only as strong as the communities we serve, therefore we contribute service hours and money to our local communities.

Talk to us about a career that makes you want to get up and come to work, have fun and make a difference.

Want to read more about why you should join the team, click the link below:

Top 10 Reason You Should Explore a Career with Chesapeake Bank


The Merchant Services Quality Assurance Analyst position is best suited for a motivated, dependable, team player who thrives in a fast-paced work environment. Chesapeake Payment Systems faces new challenges on a daily basis so it is crucial that all employees embrace change and have the ability to adapt to challenging priorities and learn new skills while achieving organizational objectives. This work environment requires the ability to work independently and problem solve complex situations. The payments industry is dynamic and ever evolving, and this position is critical to ensuring success as the first line of defense.

  • Adhere to Corporate and Merchant Acquiring policies and procedures.

  • Conduct new merchant underwriting reviews in accordance with the Merchant Acquiring Policy.

  • Conduct ongoing merchant reviews to ensure compliance with the Merchant Acquiring Policy.

  • Review underwriting trends, variations, patterns to assist with identifying fraudulent and/or suspicious activity.

  • Assist with preparing reports of audits, including findings, analyses and conclusions.

  • Translate results and communicate findings as meaningful business recommendations to Management and acquiring clients as necessary.

  • Track audit findings through to resolution.

  • Extract and distribute daily, monthly and quarterly reports from various systems.

  • Perform complex analysis and reporting.

  • Perform ongoing review and reporting of acquiring portfolios.

  • Work as a support liaison between Bank and acquiring clients.

  • Assist with Card Association compliance and reporting requirements.

  • Assist with the implementation of new relationships.

  • Stay abreast of all new and emerging fraud trends in the industry.

  • Collaborate with other staff and departments as necessary to ensure the underwriting process flow is managed in the most effective and timely manner.

  • Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes.

  • Other duties as assigned.

  • Strong analytical skills

  • 1+ years of underwriting or risk experience in a financial or credit card processing environment

  • Merchant Services experience preferred

  • 2 years financial services industry experience preferred

  • Auditing and/or underwriting experience preferred

  • Ability to prioritize work load independently

  • Ability to thoroughly review documents

  • Excellent organizational skills

  • Ability to work in fast paced environment

  • Ability to communicate effectively both written and verbal

  • Self-motivated, conscientious and team oriented

  • Ability to multi-task and prioritize

  • Aptitude to learn new software programs and job functions

  • Ability to handle sensitive and/or confidential material and information in an ethical and professional manner

  • Excellent written and oral communications skills

  • Proficient with Microsoft Office applications including Outlook, Word and Excel

Street: 115 Norge Lane

External Company URL: http://www.chesapeakefinancialshares.com/