Experience Inc. Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6675151

Job Summary:

Under the direction of the Passenger Services (PS) Manager, the Assistant Passenger Services Manager is responsible for ensuring the staff in train passenger services and ticket counter operations are providing quality service that creates memorable experiences and exceeds guest expectations when our passengers are obtaining ticket vouchers and while on-board the Grand Canyon Railway train.The position will also oversee the continual training and development of the staff to meet company and department requirements.

Duties & Responsibilities:

• Fully understand and support Xanterras Mission Statement and Core Values.
• Responsible for effectively enforcing all Xanterra and Grand Canyon Railway hospitality standards, procedures, policies, and environmental programs.
• Responsible for monitoring work hours, ensuring proper staffing levels, and controlling labor hours in train passenger services and ticket counter operations.
• Responsible for monitoring the performance of assigned personnel and the appearance of the work areas; ensuring personnel are trained in their work duties and responsibilities; delegating work assignments and following up to completion, assisting with guest seating reassignments:
• Responsible for working closely with supervisory staff to ensure that the personnel are effectively being monitored and evaluated to ensure an individuals performance is acceptable, and to complete performance evaluations.
• Responsible for compliance with all health and safety regulations, enforcing sanitary practices, and reporting train maintenance repair issues to the conductor.
• Recognizes problems and/or deficiencies with subordinates (attendance, conduct, procedural, etc.) and takes necessary corrective actions.
• Works varied days and hours, including weekends, and the ability to work approximately 10 [/- hours per day and 40]{.underline} hours per week with or without prior notice as needed to ensure necessary objectives are achieved
• Learns all aspects of Opera, including the ability to quickly notice and correct errors in billing. Train all staff efficiently; follow up on all spec sheets with groups, ensuring correct car assignments are completed.
• Perform routine periodic walk-throughs in work areas and work closely with supervisory staff to ensure all levels of guest service, train safety, OPERA operations, and training are being provided to personnel.
• Responsible for knowledge of the daily reports needed for operations within the departments to include daily hotel arrivals, manifest for next day train, counterbalance, and outstanding payment reports.
• Responsible for understanding and adhering to all Ecologix prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Learn all aspects of the Cloud suite, including HR components and Ordering Requisitions.
• Learn all aspects of Kronos to successfully process payroll approvals daily and for payroll closing purposes. Process Time Off requests, lunch logs, and group tips.
• Other duties as assigned.