Bergen Logistics Warehouse Manager in Wilkes, Pennsylvania
The Warehouse Manager will lead the day-to-day in either the Inbound or Outbound operations or planning activities for running an effective and profitable business center. This position requires an action-oriented operator with a penchant for innovative and critical thinking aimed at improving efficiencies and productivity.
Duties and Responsibilities
This person will manage either the Inbound or Outbound operations ensuring a seamless workflow best positioned to achieve business metrics and customer service level agreements.
Responsible for meeting financial targets (key measurements and benchmarks distribution & labor costs, meeting daily required percentage on billing against labor)
Provides leadership and development to create a high performing team.
Promotes "total customer satisfaction" (delivery, quality etc.) within all Operations teams
Identifies and solves critical operational problems.
Determines departmental staffing requirements as part of Operational planning/budgeting.
Provides leadership in the development of an effective organization and its members
Ensures financial targets are met.
Responsible for establishing approved objectives, plans and budgets for each department
Initiates best practices to improve operating procedures in order to optimize cost, quality and delivery time.
Keeps equipment operating by enforcing operating instructions; and reporting all issues to senior leadership immediately to avoid operational delays.
Act as the primary point of contact for client communication regarding inbound operations, addressing inquiries, providing solutions, and ensuring client satisfaction.
Generate regular reports on departmental performance, trends, and key metrics to share with management and clients.
Associate degree in business, economics, finance or management.
Third Party Logistics experience is a plus.
Highly effective supervisory skills including motivating, directing and training teams to achieve operations KPIs.
Demonstrated leader with 2-3 years progressive management experience in a 3PL environment is preferred.
Ability to thrive in a high-volume work environment with extremely busy peak seasons.
Proactive and solution oriented.
Ability to manage conflict and achieve collaborative outcomes.
Prior experience with forecasting and financial planning.
Ability to analyze data, reporting skills and data entry management
Knowledge of Warehouse Management Systems is a plus.
Bilingual Spanish language preferable.
Regularly lift and/or move objects 10-50 lbs; occasionally, with team support, lift and/or move objects greater than 30 lbs
Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others.