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Deposit Operations Supervisor/Fraud Analyst Monson Savings Bank is currently seeking a full-time, non-exempt Deposit Operations Supervisor & Fraud Analyst to supervise Deposit Operations staff, and assist in monitoring, implementing, and administering the Bank\'s fraud and identity theft programs. Working within the Loan & Operations Center located at 75 Post Office Park, Wilbraham, MA, this position generally works Mon-Fri 8:00 am to 4:30 pm and has the possibility for future remote/hybrid work. Some of the position responsibilities include: Provides staff with assistance in problem solving and serves as a general resource for direction and guidance. Ensures timely and accurate completion of departmental responsibilities such as those relating to quality control, deposit operations, returned item management, overdraft, returned mail, levy processing, and scheduled customer correspondence. Reviews and analyzes potential fraud and identity theft incidents and alerts. Performs investigations, provides recommendations and written summary of findings. Assists with communicating and coordinating with employees, customers, and law enforcement on fraud and identity theft related issues. Prepares and provides training to staff on Identity Theft Red Flags, Fraud Prevention, Complaint Handling, and other training needs as identified by management. Ensures timely and accurate completion of annual Safe Deposit Box billing and past due notices. Takes appropriate follow up action as needed, such as coordinating drilling for past due boxes. Ensures timely completion of backup withholdings and 1099 INT and 1099 Misc reporting for all retail bank promotions and rewards checking accounts. Responsible for identifying and tracking any required tax reporting requirements for foreign persons. Benefits of working for a local, community bank include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more! Qualifications/Skills: Preferred applicant has strong customer service, analytical and investigative skills; sound knowledge of bank operations and regulations; demonstrated ability to manage multiple demands and priorities; ability to work independently and strong attention to detail and organizational skills; excellent written and verbal communication skills; strong technology/computer skills; ability to type accurately and proficiently; proven interpersonal and supervisory skills with team and customer service approach to work responsibilities. Experience/Education: Equivalent combination of Associate degree and 3 to 5 years of related experience required. Join our growing and dynamic team! We are a successful community bank dedicated to our customers, associates and communities! Monson Savings is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential position functions.