Berry Companies, Inc. (Wichita) Entry Level Service Writer in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11518599
Berry Material Handling is a full service dealership. We sell, rent, service and repair new and used Yale® and Hyster forklift lines. Berry Material Handling also distributes and installs material handling and industrial equipment.
If you are customer service oriented and happen to love forklifts, then we have the perfect job for you! We are looking for an outstanding communicator, someone with exceptional customer service skills and a sharp eye for details to join our team as a Service Writer. Apply today!
+ Takes all service requests from salesmen and customers as a service writer.
+ Acts as a primary telephone person in the Service Department.
+ Answers questions on billing.
+ Prepares the preliminary work for all mechanics including field mechanics for the approval of the service manager.
+ Monitors all work to review with the Service Manager the status of promise of work in the shop or in the field.
+ Provides a good written description of all service work for billing to the service manager.
+ Submits a technician training schedule to the service manager for his approval.
+ Conducts and documents monthly safety meetings and maintains other compliance recordkeeping.
+ Supervises and monitors all warranty to assure maximum reimbursement from the manufacturer.
+ Trains and oversees all service administration for proper billing (48-hour invoicing after completion).
+ Maintains service administration policy and procedures.
+ Provides all service administration capabilities necessary for proper billing (48-hour invoicing after completion), accounting, data processing, and cost control through the supervision of the Service Administrator. Assures that all necessary service administration policies and procedures are followed.
+ Gets credit approval on all new and marginal customers.
+ Reviews and copies to field mechanics and applicable customers the pertinent service bulletins and factory updates.
+ Maintains the Service Department’s library.
+ Physical Requirements: Sedentary
+ Occasionally lifting/carrying up to 10 pounds or pushing/pulling small objects.
+ Sits most of the time.
+ Infrequent to occasional walking or standing.
+ Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis.
+ Repetitive motion of wrists, hands, and fingers.
+ Hearing and speaking to exchange information.
+ Occasionally exposed to weather conditions, fumes, and loud noise.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.