Experience Inc. Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13145578

At INTRUST Bank, 10 character qualities are at the foundation of all we do.They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST youll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If youd like to find a place of work where youre appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

Job Summary:The Customer Service Representative is responsible for responding to customer inquiries, and servicing customers accounts in a friendly and professional manner.

• Expands customer relationships through needs-based conversations.
• Promotes an environment of teamwork within the department and across the bank.
• Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships.
• Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUSTs character qualities.

Essential Functions:

All expectations described in the job descriptions essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction.

Responsible for own contributions and works as a team to meet the 75% service quality standard.

High level of time management, attendance, and punctuality.

Responds to all incoming inquiries and service customers accounts with one call resolution.

Required to make independent decisions in resolving customer issues, occasionally escalating problems and complaints to a supervisor or team lead.

Expand customer relationships through needs-based conversations and offering appropriate products and services.

Follows procedures to prevent losses and identify potential fraud.

Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.

Complete any other responsibilities as assigned.

Required Skills and Knowledge:Excellent customer service, telephone, and interpersonal skills. Strong oral, written communication, and organizational skills. High level of time management, attendance, and punctuality. Ability to perform duties under frequent time pressures in highly interruptive conditions. Detail oriented and ability to multi-task. Must be able to navigate multiple Microsoft Office products and web-based applications simultaneously.

Required Licenses and/or Certifications:Nationwide Mortgage Lending System (NMLS) Registered or ability to meet qualifications for registration.