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This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12950793

Responsibilities of a Branch Manager

All retail bankers are considered the face of Southwest National Bank and are responsible for ensuring a consistently exceptional customer experience across all touch points.

Community banks, such as ours, rely on relationships built by helping our customers reach their financial potential through the use of our products, services, and expertise. Our goal is to serve our community while providing an excellent customer experience. Branch Managers are responsible for:

• Foster teamwork across all areas of the bank.
• Maintain strict standards of confidentiality and performing duties in a manner that supports Southwest National Banks core values.
• Engage customers and enhance relationships by asking questions and recommending possible solutions or referring them to the proper person for further assistance.
• Create and maintain a welcoming, engaging, and professional environment.
• Lead and develop retail banking team by providing visible and positive support.
• Ensure a consistently exceptional customer experience.
• Communicate with customers to grow relationships and generate new business within branch market.
• Assist customers throughout their financial journey.
• Handle customer complaints and inquiries.
• Maintain a strong, visible, and positive presence in the community through involvement in community events.
• Comply with all bank policies, regulations, and laws applicable to carrying out duties and responsibilities.
• Create a welcoming, engaging, and professional environment for customers and your team to experience.

Knowledge, Skills, and Abilities

• High school diploma or equivalent.
• One to two years of progressively more responsible experience within a bank.
• Must be able to work a flexible schedule and have the ability to travel to surrounding branches in Wichita.
• Thorough product/service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques.
• Effective interpersonal communication, leadership, relationship management, time management, and sales ability skills.
• Ability to evaluate and resolve problems and issues with minimal guidance.
• Working knowledge of employment practices including rewards and recognition, team member development, and change management.

Our Benefits

• 401K and employer match
• Profit sharing plan
• Medical, dental, and vision insurance
• Life and disability insurance
• Catastrophic insurance
• Flexible spending account
• Paid vacation, sick, and bereavement leave, plus 11 paid holidays
• Paid-time off to engage monthly with community organizations
• Free or discount banking services including loan rate discounts
• Monday and Friday Southwest logo apparel casual days