Job Information
ASM Global Bar Supervisor - INTRUST Bank Arena in Wichita, Kansas
Summary:
Oversee and direct bartenders on assigned job expectations. Maintain policy and procedures for ASM Global and SAVOR… while being compliant with Kansas Health Department. Oversee Club staff in all areas of service from preparing for an event to daily operation. Responsible for accurate accounting, transactions, and inventory control.
Responsibilities:
Supervise team members in all premium areas serviced throughout the arena.
Ensure high level of guest service and hospitality with a high standard of quality and cleanliness.
Act as a contact person for team members and/or guests with complaints.
Communicate with food and beverage staff to ensure guest satisfaction.
Maintain safe working conditions and a sanitary work area.
Identify food orders when ready and ensure timely delivery to guests.
Oversee staff to ensure they follow accurate ordering and cash handling procedures.
Maintain full knowledge of menus, recipes, and other pertinent information.
Increase knowledge of food, beverages and other products and services.
Teach current and new team members on knowledge of food, beverages and other products and services.
Greet guests with enthusiasm and friendliness.
Follow and enforce rules and regulations of SAVOR, alcohol policies, and INTRUST Bank Arena guidelines.
Regular attendance is an essential job function.
Position requires the ability to work at all ASM Global venues in Wichita and Andover.
Other duties as assigned by manager.
Duties:
Report to Club Manager at scheduled report time in appropriate uniform.
Supervise bartenders working club/premium service areas.
Oversee the accuracy and verify all cash and inventory is correct.
Follow all rules and regulations, which apply, to ASM Global & SAVOR.
Perform other related duties as assigned by the Club Manager.
Qualifications:
Previous supervisor responsibilities.
Experience within the food and beverage industry.
Ability to ensure each person on team delivers a high level of customer service with high standards for quality, accuracy and safety.
Oversee and maintain accuracy in cash and inventory counts and handle money with integrity.
Ability to follow directions and effectively perform the work.
Positive attitude and neat appearance.
Must speak, read and understand English.
Ability to pass a background/credit check.
To perform this job successfully, an individual must be able to perform the essential responsibilities and duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma or GED.
Supervisor experience within the food and beverage industry and/or hospitality industry, preferred.
Excellent customer service and interpersonal communication skills.
A good attitude and a smiling face required.
Must be able to work independently with little or no supervision.
Skills and Abilities:
Positive, customer service-oriented attitude at all times.
Ability supervises employees and volunteers at each staffing level.
Cash register operation.
Microsoft Office and Excel.
Ability to handle fast paced, multi-task, high stress situations.
Maintain proper grooming and dress code standards.
Encourages strong urgency and quality in a team environment.
Ability to undertake and complete multiple tasks.
Attention to detail.
Other Qualifications:
Requires ability to work flexible hours including nights, weekends, weekdays and holidays.
Physical Demands:
This position requires stopping and lifting up to 40lbs, substantial standing and walking. Quick thinking.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.