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Everon Alarm Monitoring Representative in Wichita, Kansas

Company Overview:

The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. (https://www.linkedin.com/company/everon-solutions)

Check out more about life at ADT here (https://jobs.adt.com/about-adt) . ​

The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. (https://www.linkedin.com/company/everon-solutions)

We have exceptional career opportunities for On-Site Commercial Alarm Monitoring Agents

Position reports daily to: 800 East Waterman, Wichita, KS 67202

Major Responsibilities

An On-Site Commercial Alarm Monitoring Agent is responsible for monitoring and dispatching proper authorities for commercial business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received. 

Compensation

  • We compensate based on experience

  • We offer pay differential during certain shifts, based on business needs, also bilingual (Spanish) differential

A day in the life of an On-Site Commercial Alarm Monitoring Agent can look like:

  • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.

  • Paying attention to detail while documenting alarm handling procedures within the alarm screens.

  • Completing alarm processing in accordance with departmental procedures.

  • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.

  • Receiving inbound calls related to alarm call back inquires.

  • Monitoring & responding to alarm signals sent by life-safety system and services and updating customer accounts

  • Providing technical support and troubleshooting devices across ADT systems.

  • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.

  • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

  • Full benefits on the 1st of the month after 31 days of employment:

  • Casual, yet energetic and engaging work environments

  • Medical, Dental, Vision, 401(k) with employer matching

  • Paid vacation time (We all need to recharge)

  • Tuition reimbursement, employee referral bonuses

  • A culture of coaching, development and career growth opportunities

Qualifications - External

Knowledge, Skills and Abilities

We’re looking for someone with results they are proud of, like: 

  • High school diploma or equivalent required

  • Some college credits; degree preferred

  • Minimum of one (1) year of customer service experience required

  • Technical aptitude, problem solving skills

Equal Employment Opportunity:

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​

ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at http://jobs.adt.com to learn more.

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