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The Salvation Army 111- 75 - Pathway of Hope Case Manager - SC/ Whittier Corps in Whittier, California


Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths -based intensive case management services to families who desire to take action to break the cycle of intergenerational poverty and move from crisis to self-sufficiency.

The Case Manager will provide ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of clients’ needs utilizing the strength’s-based perspective and motivational interviewing. The Case Manager will assess the housing, health, financial, and psychological needs of program participants, as well as collaborate with the Salvation Army Corps and community partners for a holistic and wrap around approach that will aim to meet identified goals in the client’s individualized action plan and create an environment of stability and a network of support. The Case Manager will follow through on all assigned cases.

The Case Manager will be expected to keep track of case notes and case plans through the collection and reporting of client data into identified social services management system; WellSky Community Services. The Case Manager provides services according to the standards of The Salvation Army, that are culturally competent, ethical and promote a healthy, balanced lifestyle.

Pay Rate:

$21-23 per hour DOE

Essential Functions

  • Participates in all trainings for Pathway of Hope & WellSky Community Services; including but not limited to Strengths Based Perspective, Motivational Interviewing, Trauma Informed Care/De-Escalation, and Stages of Change Model

  • Determine client eligibility for POH services and/or financial assistances available through Whittier Corps’ social services and partnerships within the community.

  • Conduct intake and assessments such as URICA, Client Sufficiency Matrix, Personal Strengths, and Herth Hope Index

  • Develop an individualized action plan and set of goals for each client.

  • Provide on-going case management/assessments for clients at 30, 60, 90 and 12 months; with an additional year of follow up after completion of Pathway of Hope

  • Provide referrals to clients on housing, health benefits, financial support, and available community and public services.

  • Record and maintain accurate and thorough client data utilizing WellSky Community Services

  • Respects and adheres to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines)

  • Support client’s spiritual growth by connecting them to pastoral care representative for pastoral care.

  • Network with outside appropriate agencies and build relationships with community partners.

  • Travel to other TSA sites for additional referred case intake

  • Maintain a current file of appropriate community resources for staff use.

  • Attend monthly case management meetings to update the team concerning service plan progress and emerging needs.

  • Participate in monthly meetings with the Divisional Pathway of Hope Coordinator

  • Participate in divisional grant meetings and complete required quarterly reports.

  • Compile monthly statistical reports as required by the Division.

  • Maintain positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to clients.

  • Other duties as assigned by the management team.

Working Conditions

Must be able to sit, walk, stand, bend, swat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Must be able to lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access the produced information from a computer, and to understand written information.

It is important for the case worker to be highly motivated, and a self-starter. Most work will be done in the community, with some desk work. Business casual attire during office and client visits. May need to wear business attire for certain functions. Attendance in trainings and meetings is required.

Minimum Qualifications

  • Bachelor of Arts in Social Work preferred or related field and/or minimum of 2-3 years of Case Management experience.

  • Must possess a valid class C California driver’s license.

  • Minimum one year of experience working with low-income and/or homeless families.

  • Must be able to pass a criminal background check.

  • If working in vicinity of children, a criminal background check is required, with certification for Protect the Mission (PTM) policies and procedures.

Skills, Knowledge & Abilities

  • Knowledge of the unique issues of homelessness

  • Ability to work with diverse populations in a trauma informed, sensitive and non-judgmental manner

  • Basic understanding of mental health disorders

  • Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing

  • Ability to read, write, speak, and understand English

  • Bilingual English/Spanish is preferred.

  • Proficient in Microsoft Windows and use of Word, Excel, and PowerPoint


Licenses & Certifications


  • Driver's License



  • 2-3 years: Minimum Experience of Case Management Experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)